Description

Faria was founded in 2006 to transition schools from paper onto a curriculum-focused learning platform. Today, Faria powers curriculum for over 10,000 schools & districts and 3 million students with a suite of 5 services. Faria’s multi-disciplinary team of over 200 operates globally, across 9 offices.

OpenApply is a modern online admissions office supporting every stage of the applicant journey from enquiry to enrolment. Our cloud-based interface works seamlessly across devices for both families and staff, streamlining the process and reducing stress. Today OpenApply supports over 350 schools in over 70 countries.

Data Team convert schools’ paper application forms to online application forms using OpenApply’s convenient form-building interface. Additionally, we import data for schools and conduct synchronization analyses, which involves checking for and possibly rectifying discrepancies between two school databases that are supposed to hold the same dataset.

ManageBac is an online planning, assessment and reporting platform for international schools, supporting over 2,600 schools in 120 countries. By providing schools with one unified system on a consistent, modern and mobile-ready interface, ManageBac offers a seamless & integrated experience for coordinators, teachers, students and parents.

ManageBac customer schools sometimes need help inputting data into ManageBac. This is where the Data Team comes in. A member of the Sales and Support Team will notify us of an import that a school requires assistance with or a set of learning standards that a school needs in ManageBac. If the task is clear, we begin to work right away. However, because we are diligent and exceedingly cautious with customer data, we may ask for clarification from the Sales and Support Team member, who may then need to request clarification from the school.

Keybridge is our in-house customer relationship management (CRM) software. It is where we store key information regarding current and potential customers. We have records for tens of thousands of schools and consortia.

It is the job of the Data Team to ensure that the information on Keybridge is accurate and up to date. For example, if a new IB school pops up, we add it to Keybridge in a timely manner so that the sales team is aware of it. If a school loses its IB status, we update the school’s information accordingly. Additionally, we are responsible for preventing and eliminating duplicate records and submitting bug reports to the Keybridge development team.

Key Responsibilities

Over the course of a normal week, you will perform the following tasks:

Form Building

• Create online forms that match schools’ existing forms using our WYSIWYG form editor.
• Crop and upload high-quality pictures to appear on schools’ landing pages.
• Perform reviews of peers’ form builds to ensure no mistakes make it to the customer.

Data Imports

• Use formulas and keyboard shortcuts in a spreadsheet editor to prepare data from schools for upload into our products.

Bug Reporting

• Reproduce and report bugs for the development team to fix.

Data Gathering

• Collecting school information from a variety of resources, including Wikipedia, Google, IBO.org, and CIS.

Characteristics

Do you have the following?

• Ability to learn quickly and execute quickly.
• Excellent aesthetic and Web design sense.
• Meticulous attention to detail.
• Knowledge of formatting and layout principles (e.g., cropping an image proportionally).
• Strong Excel and spreadsheet skills (i.e., knowledge of formulas and shortcuts).
• Ability to complete assigned tasks without being reminded.
• Strong emotional intelligence and grace under pressure.
• Proficiency in English.
• Knack for gathering data online in a resourceful manner.

Evaluation Criteria

Your performance will be evaluated based on the following criteria. Please carefully consider the following points:

General Work

• Schedule: You arrive at the office to start your day on time and keep a good work schedule in sync with the rest of the team.
• Reliability: Your work is carried out with care from start to finish. For example, when you build a form for a school, you do it right the first time.

Building

• Forms: You are able to build forms with care, meticulously matching the layout and sequence of the fields and inputting field labels precisely.
• Pages: You know how to lay out information optimally, how to align text and images, how to organise header and paragraph text so that contact looks good on the Web.
• Design and Style: You have a good sense of aesthetics. If a school’s colours are all blue, you know that it is probably not a good idea to insert pink or red—colours that would not fit well. You know how to crop an image properly, and you can spot excess white space a kilometre away.
• Grammar and Spelling: You are excellent at spotting typographical and grammatical mistakes. You know to use spell check at all times and to double-check your work before asking someone to review it.

Exports and Imports

• Speed: You use shortcuts and formulas to speed up your work.
• Accuracy: No mistakes exist in your imports, and all points of uncertainty are outlined clearly in your notes for the customer.

Communication

• Responsiveness: You reply promptly to requests from customers and the sales team.
• Clarity: Your bug reports and notes to coworkers, management, and customers are well-written and cover all points of uncertainty so that everyone is on the same page.