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(美國市場) 線上文字客服 實習生 Online Customer Success Intern

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Job updated over 3 years ago

Job Description

【About Cubo】
Cubo AI is a smart AI baby monitor bringing peace of mind and joy to parents everywhere. Founded by parents in tech, Cubo has served over 6,000 happy parents in 10 countries since its launch in May 2018. Cubo AI is excited to continue its mission and expand to North America later this year. We are looking for a personable, empathetic, and confident individual to join our team to bring happiness and health through innovation to every family in the world!
Company website: https://us.getcubo.com/

【Job
Description】
Are you passionate about new technologies and innovative solutions that help improve people’s lives? Do you find helping others solve their problems rewarding and enjoy connecting and engaging with people? If this sounds like you, we have an exciting opportunity for you!

【Responsibilities】
Assist customers with questions, complaints, provide information about products and services in a professional and courteous manner.
Respond promptly to customer inquiries.
Walk customers through basic troubleshooting or setup processes.
Communicate and coordinate with cross functional teams as necessary.
Act as a Cubo brand ambassador to engage with (potential) customers. Establish brand image and build brand equity through outstanding customer relationship management (Take part in building a brand from scratch!)

【Requirement】
Good English reading and writing skills
Real passion for helping others and crafting customer service experiences that exceed users' expectations.
Available to work evenings and weekends (hours may vary)

有興趣的你,歡迎用此平台應徵,或直接將簡歷寄到 [email protected]

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2
158 ~ 158 TWD / hour
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Logo of CuboAi 智慧寶寶攝影機_雲云科技股份有限公司 .

About us

『好可愛!感覺好溫馨,有了它的陪伴,爸爸媽媽寶寶都可以睡得很安穩』常是第一眼看 CuboAi 寶寶攝影機的印象,也是開發 CuboAi 的初心。 

雲云科技是一群平均年齡不到 30 歲的年輕團隊,產品開發理念是讓爸媽可以更自在親密地享受育兒生活,特別重視運用科技解決育兒時的困擾,從痛點觀察、使用者訪談、硬體規劃、軟體 AI 開發與 Home Test 等流程來確保產品品質與實用性。 

我們重視的核心價值『Empathy 同理』、『Open Mind 擁抱新思維』、『Agility 敏捷』讓這個來自四面八方的國際團隊更能感同身受爸媽的煩惱進而緊密地機動變換隊形,快速處理世界各地爸媽們的疑慮。我們正全力規劃新的產品與服務,持續往世界級母嬰產品開發的目標努力。 

在 CuboAi 最不缺的就是笑聲,寬廣的辦公室裡時不時就響起同仁們開朗的笑聲,CEO 也會不定期爆爆米花巡迴發放,伴著 101 白天傍晚的景色讓人忘記忙碌。

想了解如何透過 User Centric 開發出消費者超高黏著度的產品嗎?加入 CuboAi,讓你的想法與聲音可以發揮與實踐,來認識我們吧。New Journey on!



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