Solutions Architect Engineer

Job updated 5 days ago
Actively Reviewing Resumes

Job Description

We are seeking ambitious candidates eager to excel in the field of technical solutions. Our goal is to develop professionals who can craft innovative solutions and act as effective consultants for our Asia-Pacific clients, addressing their diverse business needs.

Our clients span a range of global industries, and our mission is to provide comprehensive solutions that enhance website performance and ensure stable delivery of real-time streaming content to various devices for end-users. This role involves developing and implementing cutting-edge technical strategies, collaborating to improve and innovate existing systems, and contributing to the growth of our dynamic software business.

The ideal candidate should have a strong technical foundation, excel in both cross-functional and customer-facing communication, and be able to communicate effectively in both Mandarin Chinese and English. We are looking for proactive individuals who are keen to join a growing software business, eager to bring new ideas to the table and help drive our company forward.


Key Responsibilities:

  • Develop and implement comprehensive technical solutions.
  • Collaborate with teams to innovate and improve existing systems and processes.
  • Troubleshooting and Resolution.
  • Alarm Handling and Escalation.
  • Client Interaction.
  • Documentation and Reporting.

Minimum Skills Required:

  • Experience with commercial CDNs and monitoring technologies.
  • Experience with cloud infrastructures like AWS, GCP, and other cloud platforms.
  • Ability to manage, monitor, and support our clients' network infrastructure, servers, and services.
  • Monitor our clients’ services, and respond to graph/log anomalies, and system alerts.b0
  • Proactively follow up with internal or external parties for issue resolution progress.
  • Knowledge of CDN configuration and operations.
  • Understanding of HTTP, TLS, and SSL.
  • Familiarity with TCP/IP and DNS protocols.
  • Ability to summarize and report on monitored systems for service improvement.

Preferred Skills:

  • Strong background in Linux / Unix Administration.
  • Proficiency in automating processes and workflows using Shell, Python, or similar scripting languages.
  • Experience with build and release automation.
  • Experience with Network and Synthetic monitoring systems, gathering metric collection, and visualization, including trend statistical analysis.
  • Experience in building and administering LAMP or distributed web applications, and familiarity with related open-source software.

Soft Skills required:

  • Conversational in both English and Chinese.
  • Ability to identify issues based on SOPs and experience, and escalate issues for resolution when necessary.
  • Excellent troubleshooting skills to dissect complex issues and identify root causes.
  • Strong problem-solving skills with the ability to understand and balance integration requirements and constraints.
  • Ambitious and eager to contribute to business growth and process improvement.
  • Self-motivated with the ability to work independently.
  • Ability to recognize problem constraints and negotiate trade-offs.
  • Analytical mindset with a focus on innovative thinking and solutions.

Interview process

  • This position is on a global team - please apply in English.
3 years of experience required
50,000 ~ 100,000 TWD / month
Optional Remote Work
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About us

JigenTec is a cloud infrastructure service provider based in Taipei, Taiwan. With over three decades of experience, we build, update, and innovate software for European and North American businesses looking to win over the digital audience in Asia Pacific.

Currently, our clients are several multinational industries. Most of them are publicly traded gaming companies. They run live platforms for Desktop and Mobile which involve real-time streaming video and RNG games. We also provide services to the E-commerce industry who wants to develop their business in Asia.

次元科技股份有限公司 (JigenTec Co., Ltd.) 是一間以軟體服務為主的雲端整合專門家, 提供最專業的全方位服務:專業諮詢、分析建議、解決問題;所有需求一次到位。我們的專業領域是整合歐洲及亞洲的市場,團隊中的幾位專家這十幾年來致力於亞洲市場的營運,並尋求讓我們的顧客在亞洲市場中更具有競爭力。我們的團隊是由軟體領域的專家所組成,目前正在正進行嶄新的事業。希望能夠找到有才華的專業人士與我們一起拓展亞洲市場的事業並且共同貢獻社會。

次元科技股份有限公司 (JigenTec Co., Ltd.) 主要負責協助客戶在亞太地區進行伺服器架設、維修及各項控管等服務,我們使用最尖端的技術與模擬真實使用者體驗的測試結果,提供最貼近客戶需求的諮詢與建議;並協助客戶傳達高品質的網路效能,及雲端基礎架構等服務。

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Mid-Senior level
50K ~ 100K TWD / month