Job Descriptions :

* Use lab hardware to replicate customer configuration in order to replicate customer failure mechanism.

* Read and interpret hardware error logs & OS logs to isolate customer problems, further to use debug equipment to capture detail failure information.

* Provide technical expertise to the Field on problem determination/isolation, then providing action plans or deliver the solution to resolve client issues.

* Develop field action plans to address design/quality issues which have affected customers - including: Stop ships, field communications, Retain Tip review and generation, Engineering Change (EC) disposition, and rolling Field Replace Unit (FRU) stock when necessary

* Knowledge of server architecture and major building blocks (e.g.CPU, Memory, chipset, PCI-e)

* Have the ability to use a Logic Analyzers & Oscilloscopes to isolate complex client problems.

* Drive lessons learned for field issues and ensure experience problem not re-emergence in later generations of systems.

* Participate on pre-product activities, taking technical positions for defect deferrals and HW design changes.

* Warranty product Maintenance to cooperate with manufacturing quality engineer to drive Pre-Stop / Stop-Ship issues for closure and minimize field impacts.

* Interface with client teams and customers to explain technical solutions and maintain customer satisfaction