About us

Taoglas is a leading enabler of digital transformation using IoT from initial strategy definition, to design, build, deployment and managed services. Our solutions combine high-performance RF design with advanced positioning, imaging, audio and artificial intelligence technologies for organizations solving critical problems using IoT. A nimble and efficient approach which mobilizes quickly, makes Taoglas a trusted advisor helping customers regardless of where they are on their IoT journey. With world-class design, consultancy and engineering expertise, along with support and test centers globally, Taoglas delivers complex IoT solutions to market quickly and cost-effectively. Taoglas has proven expertise globally across the transportation, connected healthcare, smart cities and smart building industries.

Main Purpose

Lead the IT team in Taiwan and the wider APAC Region. Supporting business leaders in implementing and maintaining key IT initiatives and services.

Responsibilities

• Lead the implementation of IT projects to enhance local business performance.
• Liaise with local business leaders and Global IT
• Maintain support of the infrastructure design, and all supporting design documents;
• Collaborates with service providers and external vendors on root cause analysis for problems related to technology and provide detailed diagnostic information when required.
• Develop the relevant policies and procedures to increase efficiency, enhance workflow and improve users’ satisfaction
• Provide Level 1/2/3 Troubleshooting on infrastructure issues reported from business users;
• Collaborates with service providers and external vendors on root cause analysis for problems related to technology and provide detailed diagnostic information when required.
• Communicate clearly to users the cause and resolution of IT issues in a timely and polite manner (Some users will be in remote locations);
• Research, test and implement new systems to improve efficiencies and satisfy user requests.
• Provide technical input into vendors proposal, change requests, and incident management
• Execute standard administration tasks such as reviewing system logs, monitor jobs and responding to system alerts;
• Support the business in the governance and management of vendors covering desktop, mobile, networking, and data centre services with technical input;
• Administer the creation, modification, and deletion of user accounts, email accounts and security rights within active directory;
• Leading the IT team to manage team’s performance and engagement level.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor’s degree in computer science or related field with government approval , Master degree is preferred.
• 15+ years’ experience in IT field with 8+ years’ management experience.
• Have a solid understanding of manufacturing production process is preferred.
• Strong ERP Manufacturing & Distribution experience, preferably with SAP B1.
• Knowledge and experience of Product Life Cycle (PLM) systems, preferably Siemens Teamcenter.
• Good communicator in both Chinese and English
• Proven record of team management and leadership skills
• Self-starter with the ability to solve problems independently.

Package: Negotiable