Tesla Motors is looking for an experienced Parts Advisor to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located in Taipei. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities:
• Return missed phone calls and emails promptly.
• Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service.
• Accurately record parts transactions and data into Dealer Management System – attention to detail critical.
• Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers.
• Maintain records of time, expenses, and materials.
• Communicate estimated parts ship and arrival time, including regular updates.
• Follow up with customer on parts order and ensure complete satisfaction with the order.

職務說明：
• 回覆相關問題來電及電郵
• 接收及運送不同物資和管理庫存，以有效支援售後服務及零件供應
• 準確而詳細地記錄問題到經銷商管理系統
• 分析和解決所有內外供應商的運送及包裝等問題
• 詳細地記錄維修或跟進時間、費用及物料使用。
• 與零件供應商議定運送物料及時間，並定時更新報告
• 執行其他被指派的相關任務