主要職責

維護和監控客戶端整體系統

• 負責系統和問題的技術支援，確保中央維護站點的性能在整個合約期間得到維持。
• 整理和評估與資產績效相關的統計數據
• 支持數據分析團隊不斷改進數據收集、分析和報告的自動化，包括故障檢測和根本原因辨識

管理對緊急情況的反應：

• 迅速反應緊急情況和恢復系統正常運作
• 評估並快速解決關鍵的現場功能問題
• 現場檢視診斷 BBP 運轉問題，並為無法即刻處理的複雜案例制定解決計劃
• 審查並批准主要設備和系統故障的建議維護
• 檢查效率偏差並確定問題的根本原因，並根據需要上報給工程或效率團隊

監督維護工作

• 負責規劃HVAC系統（冰水機組、AHU和製冷設備）的正確、預防和預測性維護活動，以確保BBP設備和客戶端系統功能齊全並處於最佳運行狀態，從而維持BBP節能成效
• 優化設備和系統的檢查、測試、維修和預測性維護的維護計劃和時間表，以最大限度地減少停機時間和成本
• 提供設備和系統維護的技術指導
• 批准資源需求，以實現符合 BBP 預期的營運狀態。
• 推動內部和包商遵守健康與安全標準和實踐

支援客服/業務開發團隊創造更多商機

• 促進與客戶團隊的密切合作，以確保客戶績效和滿意度
• 建議客戶團隊在技術和程序上糾正能源低效使用，並提供數據論證支持
• 在定期或臨時維護期間，識別客戶現場HVAC系統的潛在追加銷售機會

Main Responsibilities

Maintain and monitor complex clients’ systems

• Responsible for technical support for complex systems and problems, ensuring the performance of the CM (Central Maintenance) sites is maintained throughout the course of the contract.
• Collate and evaluate statistical data related to the performance of the assets
• Support Data analytics team with ongoing improvement on automation of data gathering, analysis, and reporting, including fault detection and root cause identification

Manage responses to emergency situations:

• Facilitate responses to emergency situations and recovery activities
• Evaluate and provide fast resolution to critical field performance issues
• Visit sites to diagnose BBP operational issues and develop resolution plans for complex cases that cannot be easily resolved
• Review and approve recommended repair work for major equipment and system failures.
• Check performance deviations and define the root cause for any performance issues and escalate to either the Engineering or Performance team, as needed.

Provide oversight on maintenance work

• Responsible for the planning of corrective, preventive, and predictive maintenance activities of HVAC System (Chiller plant, AHU, and Refrigeration equipment) to ensure BBP equipment and client systems are fully functional and in optimal operating condition, preserving BBP energy savings.
• Optimise maintenance plans and schedules for inspection, testing, repair, and predictive maintenance of equipment and systems to minimize downtime and costs.
• Provide technical guidance on equipment and systems maintenance
• Endorse resourcing requirements to achieve an operational state in accordance with BBP expectations.
• Drive internal and subcontractor compliance with the health & safety standards and practices

Support Customer Support/Business Development teams in creating further business opportunities

• Foster close collaboration with the Customer support team to ensure client performance and satisfaction.
• Advise customer support team to correct inefficient uses of energy, both technically and procedurally, and to support with data justification.
• Identify potential upselling opportunities from the HVAC system at the client site during regular or ad-hoc maintenance.

第一輪面試 > 技術調查問卷 > 第二輪面試