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Mandarin-Speaking Payment Executive
Job updated 10 months ago
Job Description
- Plan concepts by studying relevant information and materials.
- Manage and monitor customer’s account in ensuring that the transactions are processed efficiently, effectively, accurately and with utmost integrity.
- Handles customer’s (both internally and externally) inquiries via online chat system and emails in providing relevant resolution to issue and escalate where necessary.
- Support and coordinate other department’s initiative and projects in relation to customer’s account management.
- Ensure all orders are processed in compliance with business rules, policies, procedures and regulations.
- Communicate and maintain consistent, accurate, relevant information and functions on website.
- Correspond and coordinate with vendors and IT for system related issues and resolution.
- Validate and test compatibility of new offerings and system changes in relations to operation performances, transaction status, operational workflow etc.
- Assist in market research in understanding customer’s expectation and competitor’s offerings to set service quality standard and for management’s decision.
- Analyze historical transactions performance for process review and improvement.
- Assist supervisor in investigation and facts finding for fraudulent/suspicious incidents.
- Provide daily and monthly transactional reconciliation reports to finance.
Requirements
- Diploma/Bachelor’s Degree in any field. Fresh graduates are welcome.
- • Basic understanding of accounting and banking process is an advantage.
• Required Language(s): English and Mandarin or Chinese.
• Average verbal and written communication skills.
• Basic knowledge in Microsoft Applications
• Attention to detail and problem-solving skills.
• Willingness to work on rotating schedule.
- Competitive salary
- Accommodation subsidy
- Travel subsidy
- Meal subsidy
- 26 days of standard Annual Leave + 1 day birthday leave
- Up to 4 days of Annual Leave added as service incentive leave
- 2 off days a week, 10 hours a day (with 1 hour break)
- Medical insurance
- 13th Month Salary
- Variable performance incentive
52,000 ~ 88,000 PHP / month
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About us
Ventem Services Incorporation provides Customer Contact Services, Marketing Support, Web and Graphic Design, and digital business solutions. Our Company is based in Makati City, Philippines. Led by the industry's experts, our team consists of skilled, progressive, and dedicated individuals that comprise a multi-cultural workplace.
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