CakeResume Job Search

Provide daily customer support to internal and external clients via phone, email, and live chat Resolve customer service issues Work closely with other departments such as IT, Accounting, and HR to ensure accurate and timely resolution of customer issues Research and document customer issues Work closely with other departments to resolve problems

This role location will be Japan Kumamoto site. Chinese , English communication are must be , Japanese also prefer. After on boarding will training in Taiwan around 6 months Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the speci

Key Responsibilities - Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. - When necessary, work closely with customers to optimize tool performance to meet customer process and integration requirements. - Checks and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Requirem

Công việc chính thuộc về bộ phận customer support mảng xuất khẩu chuyên hỗ trợ các công việc như lập hoá đơn, xử lý thông tin trực tiếp với khách hàng (100% đối tác nước ngoài) Xác định và đáp ứng nhu cầu của khách hàng Phân tích và báo cáo sự cố sản phẩm, cập nhật cơ sở dữ liệu về vấn đề kỹ thuật. Chia sẻ thông tin về tính năng mới và giải pháp hiệu quả