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【Application Channel】 Please apply via: https://grnh.se/ff72c8943us 【About the role】 We're seeking a passionate and customer-centric [ Sr. Technical Support Engineer] to serve as the essential link between our solutions and first-line support for users. Your mission will be to provide timely and precise support, ensuring that users' concerns are addressed effectively. You'll be pivotal in handling technical challenges, facilitating seamless team communication, and integrating customer feedback

Responsibilities ● Designing and troubleshooting the company network services will be the main responsibility. It will include but not be limited to Wireless, LAN, WAN, Firewall, MPLS, SDWAN, VPN, etc.). ● Administer and improve network performance. Provide adequate network support if needed. ● Manage network security operation, including ACL setup, firewall rules deployment, VPN configuration, etc. ● Co-work with the other system engineers to oversee all aspects of the data center's critical

職務影響力： 作為資訊服務工程師的職務能夠貢獻公司與Gogoro加盟體系的網絡基礎架構穩定與維護作業外，並提供內部與外部客戶在資訊需求或問題下，能迅速響應客戶的請求，提供良好的服務

我們正在尋找一位富有才華和經驗豐富的雲端 CSA（雲端解決方案架構師）加入團隊。雲端 CSA 將在設計和實施雲端解決方案方面發揮關鍵作用，包括 IaaS、PaaS 和 SaaS，以滿足我們的業務需求。此角色需要與

責任： 為客戶IT環境中的有關IT硬、軟體和網路各方面的問題，提供遠端或現場的技術支援。 為客戶的桌面環境（包括筆電/桌上型電腦/工作站/印表機）執行安裝和升級。 為客戶IT環境執行定期

一、工作內容 1. 負責產品安裝、設定、檢測及障礙排除，協助客戶端問題追蹤 2. 專案系統測試、安裝測試及撰寫相關報告 3. 依需求擬定追蹤與問題管理。 4. 入職後公司有Mentor制度及教育訓練