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Ready for challenge and achievement of eCommerce, Project Management, Sales Management, CRM

Equipped With CRM experiences, improvement of rating, claim rate in eCommerce, valued communicational skills, teamwork and leadership.

Quadrilingual (French, English, Mandarin, Taiwanese)
Great adaptability and interpersonal skills
Passionate & dynamic

Fu-Jen University

蔡嘉玲

Tory Burch / Galeries Lafayette Haussmann (Paris, France)       

Leather Goods Sales Consultant  

- Digitalization of inventory list to accelerate sales process, 
   enhancement of effectiveness of team, lowering process false 
   rate, analysis of best-seller/client nationality/individual 
   target/UPT/VPT
- Customer retention, clienteling via SMS, emailing, and social 
  media
- Fulfilment of Daily / weekly reporting, visual merchandising, inventory management
- Advices on collections to achieve commercial sales objectives, VIP events support, sales and promotion participation

* Deputy leader for 4 months, reporting to France region manager
* Achievement of individual revenue target of the month at 102%, best in the team in August
* UPT within 3 months: +14% (from 1.05 to 1.14) / Average basket: +32% (from € 408 to € 538)

- Seller account management on France Rakuten Priceminister, Fnac & Darty:
Follow-up of orders, stock, after-sales service, resolution of complaints on marketplaces and with the transporter
- Customer relationship management - Improved quality of customer service to optimize customer satisfaction by using salesforce.com
- Assist training 4 colleagues on the customer service function 

Achievement:
* Increase in seller account rating from 4.2 to 4.5 / 5 for 11 months
* Reduction of the claim rate from 7.98% to 4.05% for 11 months (-50%) 
* Rakuten Special Prize: 2018 Shop of the year in High-Tech category



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