Evaluates, analyzes, diagnoses and troubleshoots technical equipment problems via telephone or at customer site. Ensures equipment improves customer production. • Repairs of system level problems (which have multiple causes and for which no standard procedures exist) at customer sites. • Represents the company to the customer and assume accountability for customer happiness with service. • Assures operational quality of system equipment. Coordinates actions with customers to minimize down time. • Provides assistance to Installation Engineer in resolving problems. • Prepares fields service reports on customer support activity and provide documentation to other supporting functions on re-occurring problems. • Build positive relationship with customers and increase customer satisfaction by resolving sophisticated requests and issues. • Contribute to the Capturing, Re-use, Collaboration, and Improvement of knowledge using available systems • Develops and handles return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all client/customer service delivery issues are resolved. • Executes technical critical issues with detailed problem statement and pass-down to work with system engineering technical team in customer site.

管理 ASML 所生產的曝光機(scanner) 曝光機是晶圓生產的關鍵零組其具有極高度精密的量測、定位和溫控，機台加工能力對所生產的晶圓品質有極高度的影響力。 ➢ Handle Lithography exposure equipment. ➢ Solve trouble with high tech. ➢ Preventive Maintenance ➢ Equipment parts control ➢ Teams work with cross-function engineers and vendors.