As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as: • Safe keep, record and collect all keys and papers held within the Housekeeping Office • Ensure the sorting of all daily activity reports in the Housekeeping Office • Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards • Record all incoming calls, ensure all messages are disseminated and followed up accordingly • Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing • Update and maintain all housekeeping files • Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office • Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll • Keep and maintain the cleanliness and tidiness of the Housekeeping Office • Clear all outdated reports on a monthly basis based on the hotel standard for record keeping

Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. • welcome and greet guests • answer and direct incoming calls • inform guests of hotel rates and services • make and confirm reservations for guests • ensure proper room allocation • register and check guests in • confirm relevant guest information • verify guest's payment method • verify and imprint credit cards for authorization • issue room keys and direct guests to their rooms • maintain clear and accurate records of guest room bookings • compute all guest billings, accurately post charges to guest rooms and house accounts • receive and transmit messages for guests • retrieve mail, packages and documents such as faxes for guests • listen and respond to guest queries and requests both in-person and by phone • provide accurate information about local attractions and services • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests • complete and maintain any incident reports, daily activity reports or other reports requested by management • manage conference room bookings and scheduling • close guest accounts and check guests out • review accounts and charges with guests during the check-out process • process accurate payment of guest accounts • inform housekeeping when rooms have been vacated and are ready for cleaning • monitor visitors to the hotel • enforce rules and policies of the hotel • maintain a neat and orderly front desk and reception area