• To undertake front office duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience • To process all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times •    To deal with guests request to ensure a comfortable and pleasant stay •    To assist in dealing with customer complaints in an effective and corteous manner, providing or seeking solutions as quickly as possible •    Responsible for accurate and efficient accounts and guests billing process •    To undertake general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area •    Checks front office accounting records for accuracy and on a daily basis, summarizes and compiles information for the hotel’s financial records •    Tracks room revenue, occupancy percentages and other front office statistics

• Monitoring and ensuring the timely delivery of baggage • Accurately matches found items againts claims