Managed and resolved workflow to categorize business partner's request such as marketing, payment and data related issues by operating
Salesforce, back log admin, ERP tools, and successfully shorted in-bound case resolution from 72 hours a year ago to less than 24 hours
today.
Led a team to improve the communication channel with logistic vendors using internal SOTI MobiControl and Google sheet. As a result we drastically reduced the tablet and equipment exchange rate from 80% to 30% year over year.
Coordinated with team members to operate the hot-line system to resolve the business partner's request in time, and improved the satisfaction level from bottom of the world a year ago to 90%, no.1 of the world today.
Teal Award of 2020 Q1 best employee .