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Brian Lin
Partnership Service Agent
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Brian Lin

Partnership Service Agent
我生長於一般的小康家庭,有個小兩歲的妹妹,在家庭中因貫徹一視同仁且重視人與人之間情感交流的管教下,個性溫順不好強出頭,卻懂適時表達意見的團隊型成員. 大學就讀於文化大學企業管理系,曾任一年系籃球隊副隊長,也曾於2012-2017主辦過5次大型球聚(皆逾20人參加).因此較善於協調溝通處理檔期和場地租賃的問題. 從小因對於美式教育和文化有所憧憬,參加過不少次的美國打工遊學與自助旅遊,期間見識到了許多與台灣不同的文化衝擊,也學習到在其背景下,獨立自主卻不失樂趣的生活體驗.尤其是在西維吉尼亞打工遊學在星巴克擔任服務人員,不但學會了開關店,收銀等基本技能,也因當時雇主人手不足,適應了每週平均約52小時,最高達70小時的高壓工作環境. 在大學畢業後,首先擔任過福容飯店大夜班櫃檯人員,培養了我基本的夜間稽核房價能力,並減少因換日報表系統錯誤造成收入損失達整日營收約1%. 而後於紐西蘭商工辦事處擔任行政人員兼大使司機,除了培養了基本的辦公室行政工作,對於擔任大使司機在交通安全和達成效率也盡忠職守,於大使每次餐宴會議聚會地點,總是會抽空提前自己先場勘一遍.例如,2015年初,大使受邀參加新竹光子源落成典禮,由於陽明山官邸距新竹科學園區相距甚遠,為了令大使準時安全抵達,我於前一天周末自行從官邸至典禮地點來回場勘一回,確保時間和動線上的穩定. 之後,我在2015-16間至澳洲打工遊學,於Pancakes on the Rocks美式餐廳工作,接觸了餐飲業,發覺自己非常喜歡能與客人和同事有所互動或合作的工作環境,在簽證下僅能為同一雇主工作至多六個月的歲月中.主管當時在餞別晚會時給本人的評語為”非常努力,態度是全餐廳最好的;大家也都很享受在剩下個四個多月與我一起工作的時間,並以我為傲.” 我也結交了許多來自各國的朋友,至今仍常保聯繫. 從2018年起任職於Gordon Biersch美式餐廳擔任發位人員兼服務生,具備良好的建議銷售技巧,約每月可銷售三張會員卡與建議適合的餐點給客人等. 2019年任職於戶戶送Deliveroo擔任客戶營運專員,習得使用Salesforce等ERP系統整合客戶的需求,製作報表管理設備庫存盤點,客製化餐廳菜單.
Logo of the organization.
Deliveroo
Chinese Culture University
New Taipei City, 台灣

Professional Background

  • Current status
    Unemployed
  • Profession
    Administrative Assistant
  • Fields
  • Work experience
    2-4 years (Less than 1 year relevant)
  • Management
  • Skills
    Organized
    Productive
    Great Communication
    Logistic Vendors
    Reconciliation
    Hard-Working
    Reservation
    Salesforce
    Co-Workers
    Leadership
    word
    responsible
    coordinating
    Excel
  • Languages
    Chinese
    Native or Bilingual
    English
    Professional
  • Highest level of education
    Bachelor

Job search preferences

  • Desired job type
    Full-time
    Interested in working remotely
  • Desired positions
    English related jobs , Administration/ Coordinator, Secretary, Receptionist , International sales 行政專員,總機接待人員,秘書,國外業務
  • Desired work locations
    Taipei, Taiwan
  • Freelance
    Non-freelancer

Work Experience

Logo of the organization.

Partnership Service Agent

Jun 2019 - May 2020
1 yr 0 mos
Managed and resolved workflow to categorize business partner's request such as marketing, payment and data related issues by operating Salesforce, back log admin, ERP tools, and successfully shorted in-bound case resolution from 72 hours a year ago to less than 24 hours today. Led a team to improve the communication channel with logistic vendors using internal SOTI MobiControl and Google sheet. As a result we drastically reduced the tablet and equipment exchange rate from 80% to 30% year over year. Coordinated with team members to operate the hot-line system to resolve the business partner's request in time, and improved the satisfaction level from bottom of the world a year ago to 90%, no.1 of the world today. Teal Award of 2020 Q1 best employee .

Server/Host

May 2018 - Jun 2019
1 yr 2 mos
Qualified for well-productive sales-skills to sell 3 life-time membership cards every month. Managed taking the available reservation and walk-in customers by operating Inline system.

Education

Bachelor of Arts (BA)
International Business Management
2009 - 2013
Logo of the organization.
Other
summer English course
2007 - 2007