As a Global Service manager (GSM) establish product service policy and cost optimisation to server, wireless and ODD/Accessories. Besides, I am closely aligned with the business units/sales to concentrated support business prosperity.
1. Lead 4-5 team members to achieve the right service road map and strategy with reasonable cost.
2. Coordinate with the cross function team to ensure project and policy will be on schedule.
3. Perform regularly service cost variance analysis to reduce the risk and abnormal.
4. Collaborate with the cross function team and provide the management leadership to optimised cost and process by introducing wise CRM, repair material end-to-end planning improvement, product quality and technical problem-solving.
5. Plan and execute a strong service model and be a cost expert to provide a suitable service policy/solution.
Achievements
1. Improve current service level limitation for server product to promote pan-EMEA or cross counties/international service and on-site services applying to key region such as TW, US, EU.
2. Establish centralise repair for wireless product to decreases 0.05% of service cost in CN.
3. Doing benchmark for OMAP(Chassis, HDD) and accessories (mouse, keyboards, headset, chair…) to provide the best policy then establish an appropriate service for end users under acceptable cost.