Enterprise Applications AnalystNo intro yet.
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Enterprise Applications Analyst
May 2018 ~ Present3 yrs9 mos. Provide Level 2 technical support pertaining to core business applications which includes : Galaxy Ticketing System, Counterpoint POS, Raiser Edge and Financial Edge. . Create and design SQL reports upon ADHOC request for system users. . Administer, configure and maintain eGalaxy webstores according to Admissions, Operations and IT requirements. . Collaborate with vendors in procuring, maintaining, upgrading, and modifying enterprise applications.
IT Operations Manager
September 2017 ~ May 20189 mosLead role in the planning, design, installation and support of systems and network infrastructure as it relates to video, audio, broadcast, and video conferencing systems for a brand-new attraction facility. Provided day to day management troubleshooting of all onsite technology and audio/video installations, pertaining to POS systems, indoor/outdoor digital signage, 4D immersive theatre, and interactives, digital platforms and network infrastructure. Developed and managed technical related budgets; technical SOP's for daily operations and resources for events and projects. Established and managed vendor relations relating to preventive maintenance, SLA contracts, tier 2 support for all venue technical infrastructure.
August 2016 ~ September 20171 yr2 mosLed integration and rollout for Salesforce CRM and newly released Leopard Solution products In-House Attorney Database, International Attorney Database web-based toolkit . Logged and maintained bugs, managed project workflows in JIRA project management system. Managed database team and contractors with day to day task pertaining to data acquisition and analysis. Provided technical support to corporate office and subscription users. Collaborated with overseas developers to coordinate task and project deliverables.
December 2014 ~ August 20161 yr9 mosProvided technical support to 600+ PLM application users (corporate and overseas users) . Logged and maintained service request tickets, user enhancement request and system bugs in JIRA ticketing system. Performed PLM admin ADHOC request such as managing user permissions, enter system attributes and creating and maintaining product hierarchy. Developed training material and system documentation pertaining to PLM system functionality and published to SharePoint site. Conducted testing for monthly systems enhancements utilizing regression scripts. Assisted Implementation and Technology teams with new brand rollouts for PLM application.
IT Support Technician
January 2013 ~ December 20142 yrs0 mosProvided technical support to corporate office 100+ users and retail stores 90+ stores . Managed store openings including preparation of IT equipment and onsite setup. Provided training and documentation to store and corporate employees. Managed new employee setups/training hardware, software, mobile devices, etc. Managed internal ticketing system : new users, ticket assignment, and follow-ups. Performed daily and periodic system administration functions to support assigned systems. Built reports and developed projects using utilizing PHP.
B.S. in Computer Information Systems with Concentration in Systems Management
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