Customer support, Daily nation adverts Customer service at the cyber Thika

June 2017 to 2019 Camusat Company Limited Team Leader Fiber to The Home Program Safaricom as a Subcontractor In Bitcomms Limited Company Responsibilities Maintain consistent network and customer availability on assigned nodes through proactive maintenance of nodes , timely network fault resolution and route inspections to minimize impact of faults on network availability. Timely management of assigned faults and resolution within SLA. Preventative maintenance and route inspection per assigned nodes. Facilitation of key updates during the restoration journey to ensure customer is fully updated. Customer setup documentation. Carry out assigned tasks within the Feasibility and Implementation dockets. Maintain safe work environment by following HSE , engineering standards , procedures , and legal regulations. Keep track of individual performance and suggest initiatives to improve. Any other duties assigned by line manager and Flexibility to work odd hours.

Assisting walk in clients understands the products that mbambu is offering in the Cyber Receiving calls and dialing to directed fields, contacting different sites to know the ongoing of the client Computer maintenance hardware and software Networking/ymax connectivity customer complaints e.g. internet banking, software update o Dhl services

20th - Networking, - Software Update - Electrification - General configuration Configurations - Wiring and Cctv Installation Intern as a Computer Technician/Customer Support At Kerugoya District Commissioner

Platinum credits Thika as a sales man CAREER ASPIRATIONS : to perform beyond expectations.