1. Manage and lead local partners to ensure timely and effective resolution of customer issues and inquiries. 2. Develop and implement strategies to improve the technical support process, including optimizing workflows and enhancing team performance. 3. Cowork with international teams for system integration issues. 4. Collaborate with cross-functional teams to communicate customer feedback, product issues, and improvement opportunities. 5. Maintain and ensure that the team delivers exceptional support experiences to our customers.

Responsible for technical support of Motorola Solutions (Safety Reimagined), mainly by : 1. Integrating & Building systems of Motorola solutions from bottom to top, including: AI surveillance System : Avigilon Radio System: Mototrbo IP-based radio system: WavePTX/Trbonet/SmartPTT Body Worn Camera: Edesix Integrations of Motorola Radio system and Surveillance system. For a brief understanding, please refer to this intro video: https://www.youtube.com/watch?v=TqP0XXKFimQ&t=496s Systems Integration Records: https://reurl.cc/9GKjGO 2. Supporting sales for product illustration and environmental building. Chang Chun Group - Radio Alert integration with Body Worn Camera Official Website: https://www.ccp.com.tw/ccpweb.nsf/Profile?OpenAgent&ProfileName=Introduction System integration and environmental building: https://reurl.cc/q5lxkq Freeway Bureau - Radio integration with Internet Connection Working Note for integration: https://reurl.cc/q5lxry 3. Making training programs for main resellers in Taiwan: Training programs include: Internal training - Internet Protocol (I) & (II) : https://reurl.cc/410AnR https://reurl.cc/QLvyxb

Responsible for technical supports of Nordic product lines, Mainly about : 1.Assisting customers to be familiar with BLE / LPWAN protocols and Nordic products. #Notes for Technical information integration: https://www.evernote.com/l/AbvvYuBYnz5CFYjqd3gcXqF2xry68pib5nc/ 2.Supporting customers to build their projects with Nordic's SDK based on an ARM-based system. 3.Developing tools for project POC, Like : a. Customized burning tools. b. Developing HID keyboard firmware on Nordic 52 series product. #Programing Toolkit: https://github.com/wrightLin/NordicToolkit_AVNET_Share #HID keyboard: https://github.com/wrightLin/HID_Keyboard/settings #Demo on Youtube: https://www.youtube.com/watch?v=vT0E0B7FuuE&t=2s 4.Handling customer relationships and catching up on new opportunities in time.

1.Maintaining internal CRM system, focus on database management, and development of web API. 2.Surveying IoT techniques, and made POC of it. eg. Combining Rasberry-Pi and BT dongle/ Microsoft Azure Cloud to build up an internal access control system. #Demo on Youtube: https://www.youtube.com/watch?v=Wcq82JpNjh4&t=8s #Rasberry-Pi Project on Github: https://github.com/wrightLin/RaspiJob 3. Assisting in the maintenance and removal of big data in part of the company's projects. Writing shell scripts to maintain Linux-Based server.