6月 2019 - 現在
Providing suggestion for technical and product issue and managing after-sale service operation to and for regional offices for B2B and B2C consumers. Excellence in customer success and service with brand thinking. Specialist in issue verification, flowchart design for troubleshooting, team communication, and FAQ and articles writing for customer communication, etc.
- On-site technical support for 20 days in Dubai, UAE for a key B2B project in 2019
- Vendor management for technical solution to product issue reported form the market
- Project leader for user experience project and design for service for key B2C products
- Reducing communication cost to 2 working day for product issue through troubleshooting flowchart designed myself
- Generating product FAQ, instruction video, and explanation monthly for market communication
- HQ coach to pre-sale and after-sale team for online chat and social media communication
- HQ trainer to worldwide technical support engineers with up-to-date troubleshooting technic and technic that new products use
- Decision maker for RMA, DOA, and NPI request from regional office