Supervised various units in Taiwan and Indonesia, optimizing procedures and operational workflow based on employee needs through effective collaboration and communication, which increased efficiency by 40%+.
Provided exceptional product development services, including but not limited to updating mobile applications and implementing new features such as data encryption, QA test, and fixing bugs.
Spearheaded the product roadmap of IndoChat from conceptualization through execution, identifying gaps in product capabilities and coverage and formulating product strategic direction in addressing needs.
Conducted research regarding data tracking to establish event tracking systems and provide on-time decisive analysis; adjusted sign-up flow consistently, which generated a conversion rate of over 70%+.