• Organized material to research and complete writing tasks. • Proofread copy written by colleagues to correct spelling, punctuation, and grammar. • Managed competing deadlines with efficiency. • Completed thorough research into assigned topics.

· Developed and implemented performance improvement strategies and plans to promote continuous improvement. · Resolved problems, improved operations and provided exceptional service. · Created plans and communicated deadlines to ensure projects were completed on time. · Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. · Maintained excellent attendance record, consistently arriving to work on time.

· Published regular pieces on multiple subjects. · Consulted with editors to shape the story and eliminate any errors. · Actively listened to customers' requests, confirming full understanding before addressing concerns.