Luma - Risk Management
Details:
Responsible for various roles during the software development life cycle, from requirement gathering, technical architecture, development, team leadership, performance testing to production support, help risk management team.
Outcome:
Help improve system architecture to handle over 100K processes
Technologies: Java, MySQL, Spring, Camunda BPMN, Angular, Performance testing(JMeter)
ICC - Inteligent Call Center
Details:
Responsible for various roles during the software development life cycle, from requirement gathering, technical architecture, development, team leadership, performance testing to production support, manage cooperation with external supplier for building new VoIP call-center solution.
Outcome:
Successfully managed project to build call center capable for improving operator's utilization to over 80%
Technologies: Java, Spring, Angular, FreeSwitch, SIP, Kamailio, RabbitMQ, Web Sockets, Docker