A personable, pragmatic and technically versatile 3rd Line Support Engineer. Demonstrating additional expertise across all areas of troubleshooting, switch/router configuration, firewall security engineering and hardware/software support. Adept in the end to end delivery of value-added technical solutions / process improvements; highly skilled at working closely with a wide range of business stakeholders in order to meet and exceed key commercial and technical objectives. Confident, diligent and thoroughly dedicated in all pursuits: currently seeking a new professional challenge in which to further develop and apply a highly transferable skill-set.