• Cooperated with Delivery Specialists to ensure that all required documents pertaining to the transaction are complete and accurate; Provided analytical reports with advanced Excel skills such as VLOOKUP and PivotTable. • Assisted in receipt and invoice issuance, ensuring the invoice information corresponds to the order agreement. • Recorded customer information and ensured data quality in multiple record keeping systems including WDO.

• Assisted in designing the content for three Shopee live stream programs and 618, 77, 88, 99 shopping festival. • Analyzed performance of posts from the Shopee live account to increase user engagement on the Shopee platform.

• Collected and analyzed the viewer and CCU data from live streaming programs; used the data to arrange the program schedule and find suitable KOL. • Conducted survey on other live streaming platforms to reinforce the user interface and the interaction between live streamers and viewers. • Assisted in designing the content and editing trailers of Shopee live stream programs.