Responds to client inquiries through phone, chat, or e-mail. Meet customer requirements and achieve their confidence. Identifies the actions necessary in order to obtain the results needed by the customer. Provides answers to client questions and queries. Handles customer complaints and achieve customer requirements according to company standards. Refers client to superiors for other concerns. Records actions taken and modifications done during the phone transaction. Generates sales leads through telemarketing. Conducts phone surveys to clients to ascertain the company's quality of service.Responds to client inquiries through phone, chat, or e-mail. Meet customer requirements and achieve their confidence. Identifies the actions necessary in order to obtain the results needed by the customer. Provides answers to client questions and queries. Handles customer complaints and achieve customer requirements according to company standards. Refers client to superiors for other concerns. Records actions taken and modifications done during the phone transaction. Generates sales leads through telemarketing. Conducts phone surveys to clients to ascertain the company's quality of service.