. Have experience in operating the critical process and maintaining smooth flow
of data end to end
. Vast experience on PG10 and Informatica as it comprises the main tools of operation
. Was part of the cloud migration project which was a great step towards cost
improvement in the project
. Handled the AWS migration and carried out smooth transition with minimal issues.
. Drove operational improvements which resulted in savings and improved profit margins.
. Resolved problems, improved operations and provided exceptional client support.
. Maintained excellent attendance record, consistently arriving to work on time.
. Resolved issues and escalated problems with knowledgeable support and
quality service.
. Enhanced availability of infrastructure through enterprise-wide planning,
thorough testing, efficient implementation and comprehensive support.
. Standardized job tasks and trained junior team members on industry best
practices and standards.
. Increased customer satisfaction by resolving Production issues.
. Worked with end customers to understand needs and provide required service.