Working in a very dynamic environment, where meetings, training, and changes in procedures occur almost daily, while also meeting the demands of multiple performance metrics and tight compliance requirements, has been a tremendous learning experience! I am responsible for providing bilingual (English and Portuguese) great quality support to customers worldwide while offering valuable knowledge contributions to the company's client internal database of processes, as well as reporting possible trends, so they can be further investigated and quickly resolved. Experience with: Zendesk; Helpshift; Dixa; Elevio.

As a managing partner of this cleaning products business, I was responsible for - among other things - the management and development of the company's projects, recruitment on LinkedIn and Facebook, contracts, payroll, finances, performance reports, management system, website, marketing, and social media (e.g.: logo, business cards, billboard, ads, creative content). This was a great experience in my life. However, even though when I left our revenue was at an all-time high, I realized that my true passion was not in this field of business, so I sold my part of the company in order to have more time to focus on my studies, while also applying for job opportunities in exciting places where I can grow, both personally and professionally.

Analyst at the University's Student Data Observatory, using machine learning and statistics through the Qlik Sense tool, I was responsible for the translation of data into meaningful information used in private seminaries held by the administration for evidence-based management of the University.

Working in the IT department, I did part-time computer maintenance and tech troubleshooting services for the foundation's school and church.