With an overall 14 years of experience, I have built up my career with variety of roles and certifications mostly in Operations, e-Commerce, Process Excellence, IT, Business expansion, and Leadership. I have solely led and managed large diverse teams (Voice, Back-Office, Chat, Email processes) in Aditya Birla Group, handled International clients. In addition, I've worked with Hyper-local vendors, aggregators and top notch companies in the e-Commerce ecosystem, built up processes for a startup from ground-zero, and have always formulated positive impact towards business, skill development and customer satisfaction. Qualifications: - MBA from Institute for Technology and Management (ITM) in academic association with Southern New Hampshire University with specialization in ‘Operations Management’ - Software Engineering from NIIT institute, - B.com from V.K.K.Menon College (Mumbai University) My key strengths are in: Customer service | Sales | e-Commerce | Team Coach | People management | Backend Operations | TQM | Process Excellence | Six Sigma | Data Analytics | ISO | SLA Management | Information security | Leadership | CSR