• Coordinate the company's AHA and NAEMT training center's. • Coordinate, schedule, and instruct new-hire training, AHA, NAEMT, and continuing education classes. • Ensure the successful onboarding, orientation, and continuing education/training of the entire employee group. • Assist and/or maintain employee certification and educational records. • Provide instructional support for all aspects of training, education, and remediation. • Assist with education and training of employees related to clinical standards and skill maintenance. • Perform field ride-a-longs to assess current clinical skills and the environment as designated by the director of the department. • Tracking and trending of clinical issues identified through PCR audits Clinical Data Analysis, and Quality Assurance Reviews. • Oversee and monitor the FTO & Instructor cadre. Monitor student class surveys, clinical performance indicators, and patient engagement surveys. • Gather, compile, and organize pertinent quality metrics into a monthly issued FTO Report Card, providing constructive feedback and monitoring overall performance. • Active participation in quality, safety, and training initiatives. • Function as a professional ambassador to our partners in the community. • Ensure compliance with all local, state, and federal laws as well as company policies and procedures (HIPAA, Sunstar Paramedics Employee Handbook, Pinellas County EMS Rules & Regulations, OSHA, etc.).

• Planned and executed community strategies that engaged the player-base. • Provide pre- and postgame coverage of Esports events, including interviews with players and coaches, as well as live play-by-play coverage during the game or event. • Make promotional appearances at public or private events • Generated compelling content and engaged in meaningful interactions with players • Provided feedback to game teams on the community’s general sentiment, new ideas, and top concerns • Organized large-scale regular communication strategies on development topics, ongoing updates, and where necessary.

• Performed advanced life support skills utilizing liberal standing order protocols to guide patient care • Provide comfort and compassion to patients and family • Interview and assess patients to identify chief complaints, obtain relevant information & identify alternative solutions if necessary • Respond to requests for service whenever and wherever needed to include all times of the day and all types of weather • Complete documentation through patient care reporting systems. • Effectively and efficiently utilize technology such as in-vehicle navigation, biomedical equipment, and computer-aided dispatch. • Effectively and respectfully communicate through written, oral and visual means with all individuals and groups of individuals

• Provided quality, compassionate patient care by maintaining a sophisticated understanding & knowledge of PCEMS medical protocols • Assessed and treated all medical situations while maintaining the highest standard of patient care and professionalism. • Promoted a positive and professional working relationship with colleagues, supervisors, community partners, and other individuals within the PCEMS system • Consistently instituted best practices and appropriate emergency therapy needed to save lives. • Provided training & mentorship to newly hired EMTs and Paramedics, helping them to develop effective communication skills, strong clinical judgment, and perceptive critical thinking.