● Key Qualifications and Responsibilities:
-Responsible for supporting SAP FSM(Field Service Management) system daily operation and maintenance by providing technical support to a Construction company.
-Wrote SQL queries to extract data then to present the daily usage condition reports.
-Maintain and update proper documentation to the clients.
● Key Achievements:
-Increased usage rate of system from the clients by 35% averagely in each month, hence increased the employee's efficiency at least 50% growth by instructing them the use of the system.
-System maintenance : Troubleshoot system errors and provide effective solutions to the client, improve the system issues by 20% averagely in every month.
-Creating and presenting data visualization reports to help the manager improve construction technician's performance by 30%.