Jul 2015 - Present
• Working directly with customers in the management of technical issues.
• Manage the schedule of multiple projects (3 at most)
• Helping customers to achieve expected outcomes by design BMC in an easy-to-understand, implementable plan.
• Lead 8 engineers for code architecture, solution planning, troubleshooting guidance
• Facilitate individual and team growth and development.
• Proactive approach to team management, foreseeing issues before they become a problem.