• Executed 9+ quantitative projects and assisted in executing 2 qualitative projects in mystery shopper, audits, customer satisfaction, brand affinity, product testing and so forth; responsible for client communication, internal resources coordination, research design or modification, data analysis and report writing. • Provided actionable strategies with numerical and behavioural evidence to optimize customer and user experience. • Mainly focus on but not limited to automobile & FMCG industries; served clients includes Mercedes- Benz, Jaguar, Land Rover, BMW, Volvo, Taiwan High Speed Rail, Japan Tobacco International, Pernod Ricard, etc.

1. Business Development: Bitcoin business expansion for Europe and Asia sectors 2. Market Research: Evaluated market trends, conducted technical/fundamental analysis, and created financial reports for executives who then provided investment advice to our clients. 3. Customer Service: Received inbound and outbound calls to solve client inquiries. 4. Collaboration: Assisted other departments with cross-country affairs such as translation and having conference calls with law firms in the US. 5. Assisted the department manager when needed.

• Achieved the highest customer exchange rates of 200% more than the team average with the highest team conversion rates of 60% by actively developing business opportunities and regularly scheduling consultations to understand clients' needs, analyze their situations and provide the best advice. • Responsible for all aspects of the logistics of the exchange program related to UN SDGs.

First prize in the Muji Seasonal Sales Competition.

• At a college of 3000+ students, effectively managed the student government of 15 members and 15+ school clubs by scheduling weekly meetings and ensuring a smooth communication flow. Managed over CA$ 120,000 budget. • Successfully fulfilled every election policy such as Free Textbook System, School News System, and multicultural events by setting, observing, and re-evaluating project priorities frequently and ensuring goals were met with great efficiency. • Achieved a 300% increase in school event participation and 300% in social media engagement compared to before my office by integrating online and offline marketing strategies. • Assisted College’s CSR project by successfully assisting 1 refugee student to migrate from Africa through collaborating with the World Services of Canada.