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張美蕙
我有超過17年的客服領域經驗,不管是客服部⾨管理、客訴案件處理、客服報表資料統計與分析、KPI制訂與績效評估乃至客服系統整合等等,透過我資深且專業的客服經歷,皆可達到公司所賦予的任務及要求,除此之外,客服專案企劃與執⾏、SOP流程優化、滿意度提升、問卷調查製作與分析、業務拓展與規劃以及線上線下虛擬整合營運規劃等等也都有完整的經驗值可協助企業獲得營運上的優化與成長。
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