•Managed a Direct Debit System Project, in both Australian and Japanese markets, to optimize payment stability. From scratch, planned rollout schedule, targets, reviewed progress and optimized project practices throughout the year. The launch reached 85% market coverage in Australia, and boosted the market paid rate from an average of 40% to a steady 90%. •Initiated legal action program, targeting 35 clients, in the Australian market to assert proper legal rights and reduced potential bad debt accounts by 10%. •Analyzed the condition and activity of 600+ clients, based on data such as potential revenue growth, change in invoices, risky payment activity to provide strategic insights for the frontline team •Consulted pricing models with frontline representatives to ensure proper profit margin and growth

•Handled accounts information and revenue assurance activity in the Australian and Japanese markets; cooperated with 2 culturally distinct teams and refill requests that could align and satisfy needs •Facilitated 600 monthly invoice billing accounts records and data entries to ensure billing accuracy, price adjustments, contract renewals and revenue forecasting •Participated in the launch of the new market in Japan, solely designed workflow process, data structure and policies to aid internal operation as well as oversee a proper record of actions •Built and refined dashboards, data lookup tools and essential automation tools such as statement generators, payment record lookup and sales activity records, to improve workflow efficiency •Administered contract approval and registration, in both English and Japanese and filed all incoming customer details into proper billing information, covering approximately 15 cases weekly

•Conducted market research on specific genres of products, with the goal •Participated in 8+ projects of new product development, handled tasks such as content composition, ingredient research, testing and sample production •Drafted marketing proposals for market and sales managers to consider methods of market approach

•Assisted daily operations with 15+ customers by translating, explaining contract details and processes, as well as bank communication for general customer service in a bilingual environment •Put together a new storage space system that allowed easier access to supplies, this lowered overstocked or outdated inventory and documents that were previously an issue for the company

•Managed 7 workers daily by delegating tasks based on individual worker skills to serve 250+ customers and ensure that all employees are aware of current promotions and procedures •Communicated between workers and management by creating optimal schedules and teams to foster a flexible, friendly and productive working environment •Delegated and built work schedules for over 20 workers to optimize store efficiency and work hours •Designed set training routines for new employees to ensure work knowledge for all workers