With Black Friday and holiday shopping, the end of the year is always the busiest time for everyone in the shipping industry. There is an increased demand, but shippers are still expected to provide the same low-cost, mistake-free deliveries that customers have come to expect. There is a delicate formula for maintaining customer satisfaction while simultaneously turning a healthy profit. See Neal Elbaum's video at https://www.dailymotion.com/video/x7mdpw7. Thank you!