Mission

• Self-solve problems while using web service
• Provides multi-channel and real-time+ real men services
• Reduce customer service manpower needs

Customers

• Location: Web service, Offical website, EDM
• Segment by user: Paid users, specific package

Solution

• Provide specific types of solutions on chatbot categories (Top 5)
• Transfer chat to real men service (1:1)
• Sending email after the conversation ended automatically

Matrics

1. Specific type of customer complaint: reduced by 15%
2. Customer Satisfaction(CSAT) from 60% to 65%