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Definition of Reputation Credits
Abid Sayyed
Artist Manager Liaison & Client Servicing.
Mumbai, Maharashtra, India
I have done below mentioned tasks as an Artist Manager Liaison and as Client servicing assistant.
*VH1 supersonic
MGK and crew of 14 – Rock and Rap.
Sam Paganini – House and Techno.
Illenium – Electronic DJ.
*Levi's 501, Dreamville record’s rapper “Bas”.
Artist Hospitality & Logistics.
*Red Bull BC World finals - Nov 2019.
-Artist (contestants) hospitality & logistics.
*Sunburn Goa 2019
- Artist liaison for Jonas Blues.
- After party artist Logistics.
*IncInk – Artist for Art.
Managed Kaam Bhaari and Slow Cheetah for Ad shoots and shows.
*Only much louder.
Breezer vivid Shuffle.
Contestants entries/selections.
*Redbull DYS & BC1 India Selections
Contestants handling & logistics & show running.
*OML - Managed comedians for their zoom call live online shows with Neeraj Kumar Gupta from OML.
Comedian - Gaurav Kapoor, Samay Raina and Abhijit Ganguly.
NH7 Weekender Pune 2022 - Artist Management.
(Managed - Madboy Mink, Anyasa, The Yellow Diary, Kayan, Abdon Mech and Kayoben)
*Wizcraft
Projects :
-Mumbai Dairies.
-Sardar Udham.
- The Empire.
Sunburn Goa 2021 - Artist Management.
(Managed Vinivici, Topic, Loco Dice, Armin Van Buren).
After Party artist management for Sunburn Goa 2021.
Artist hospitality,
Manpower supervisor,
Show running team.
Work Experience
Artist Manager Liaison & Client Servicing. • Cadre Projects
February 2019 - Present
Managed social media accounts and create/post advertisements.
• Assisted in the planning and execution of various University events and rental facility management.
• Maintained 24-hour on call status to respond to attendee and resident needs.
• Contributed to events by overseeing registration, providing client service, and supporting Conference Managers.
• effectively managed client relationships and all public relation endeavors, which increased brand equity.
• Performed cross-functional tasks.
• Coordinated with external vendors for deliveries and answered questions about the venue.
• Have knowledge to Plan, organize, and execute large- and small-scale Intellectual properties.
• Maintained social media to help promote events.
• Created and distributed surveys to people to get feedback about the event.
• Have knowledge about props and decorations in eye appealing way.
• I can handle allocation of creative content elements such as video, photo, text to be allocated through media and partner media sites.
• Promoted events through multiple social media platforms and promotional events.
• I can manage and resolve problems and complaints regarding company operations, facilities, and products.
• Built and maintained relationships with local venues.
• Attended networking events to discover potential speakers and attendees.
• Assisted in the organizing and execution of various events.
• All this knowledge I have gained by working as a freelance but looking forward for a permanent job in this field.
Show runner and Artist management • K Kings Events
December 2021 - March 2022
Starting from 10th December 2021, I started working with K-Kings wedding events as a freelancer and managed roles in all verticals and aspects of Wedding events.
I have done more than 20 weddings with K-Kings.
I have done show running and managed artists performing in those weddings. Also managed Bar and Food as well when I was given these roles as required.
Knowledge Engineer • Accenture Solutions Pvt Ltd
September 2019 - November 2021
Quality assurance.
Handling Complaints in order to maintain FPOC resolution rate.
Documenting customer’s account with the resolution on the call.
Building good rapport with customer for retaining & maintaining the business.
Achieving targets related to AHT, Customer Satisfaction & Quality.
Coordinating with Customer for providing smooth & effective service.
Making follow-up and getting feedback for services.
Key Skills:
Building & maintaining relationship.
Time Management with Quality & Accuracy.
Maintain high levels of confidentiality.
Excellent administrative & communication skills Objective & goal driven.
Proven track record of being a value-added employee.
Skill to Upsell.
Tact to deal with people at all levels.
Team Leader • Derby Group Pvt. Ltd - Citibank UAE
November 2015 - January 2019
It's Dubai/Sharjah based Customer support and Debt Management Process. On a ratio of 40:60.
* I work as an intermediary between Citibank & their customers.
* My Job is to arrange a meeting between the bank and the customer.
* I deal with Citibank’s Credit Control & Loss Containment Unit.
* My Job is to make sure I save customers from legal action, at the same time recover the bank's money.
* My role is to manage credit risk.
Public Relations & Artist Manager • Freelance with VH1 and more.
May 2013 - October 2015
• Knowledgeable about different venues and vendors.
• Skilled in managing different types of events.
• Good knowledge of the procedures needed in managing big events.
• managed social media accounts and create/post advertisements.
• Assisted in the coordination of events, detail, and decoration.
• Assisted in the planning and execution of various University events and rental facility management.
• Maintained 24-hour on call status to respond to attendee and resident needs.
• Contributed to events by overseeing registration, providing client service, and supporting Conference Managers.
• effectively managed client relationships and all public relation endeavors, which increased brand equity.
• Performed cross-functional tasks.
• Coordinated with external vendors for deliveries and answered questions about the venue.
• Have knowledge to Plan, organize, and execute large- and small-scale events.
• Maintained social media to help promote events.
• Created and distributed surveys to people to get feedback about the event.
• Have knowledge about props and decorations in eye appealing way.
• I can handle allocation of imaginative elements such as video, photo, text to be allocated through media and partner media sites.
• Promoted events through multiple social media platforms and promotional events.
• I can manage problems and complaints regarding company operations, facilities, and products.
• Built and maintained relationships with local venues.
• Assisted in the organizing and execution of various events.
Customer Care Executive • Serco Global Services Pvt. Ltd
December 2010 - May 2013
Assisting UK based Barclaycard Customers with their Telecommunication queries.
Handling Complaints in order to maintain FPOC resolution rate.
Documenting customer’s account with the resolution on the call.
Building good rapport with customer for retaining & maintaining the business.
Achieving targets related to AHT, Customer Satisfaction & Quality.
Coordinating with Customer for providing smooth & effective service.
Making follow-up and getting feedback for services.
Key Skills:
Building & maintaining relationship.
Time Management with Quality & Accuracy.
Maintain high levels of confidentiality.
Excellent administrative & communication skills
Objective & goal driven.
Proven track record of being a value-added
employee.
Skill to Upsell.
Tact to deal with people at all levels.
Enthusiastic, eager and a keen learner.
A proactive individual with a ‘can do’ positive
attitude.
Education
2009 - 2010
Maharashtra State Board
Commerce
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English
Abid Sayyed
Artist Manager Liaison & Client Servicing.
Mumbai, Maharashtra, India
I have done below mentioned tasks as an Artist Manager Liaison and as Client servicing assistant.
*VH1 supersonic
MGK and crew of 14 – Rock and Rap.
Sam Paganini – House and Techno.
Illenium – Electronic DJ.
*Levi's 501, Dreamville record’s rapper “Bas”.
Artist Hospitality & Logistics.
*Red Bull BC World finals - Nov 2019.
-Artist (contestants) hospitality & logistics.
*Sunburn Goa 2019
- Artist liaison for Jonas Blues.
- After party artist Logistics.
*IncInk – Artist for Art.
Managed Kaam Bhaari and Slow Cheetah for Ad shoots and shows.
*Only much louder.
Breezer vivid Shuffle.
Contestants entries/selections.
*Redbull DYS & BC1 India Selections
Contestants handling & logistics & show running.
*OML - Managed comedians for their zoom call live online shows with Neeraj Kumar Gupta from OML.
Comedian - Gaurav Kapoor, Samay Raina and Abhijit Ganguly.
NH7 Weekender Pune 2022 - Artist Management.
(Managed - Madboy Mink, Anyasa, The Yellow Diary, Kayan, Abdon Mech and Kayoben)
*Wizcraft
Projects :
-Mumbai Dairies.
-Sardar Udham.
- The Empire.
Sunburn Goa 2021 - Artist Management.
(Managed Vinivici, Topic, Loco Dice, Armin Van Buren).
After Party artist management for Sunburn Goa 2021.
Artist hospitality,
Manpower supervisor,
Show running team.
Work Experience
Artist Manager Liaison & Client Servicing. • Cadre Projects
February 2019 - Present
Managed social media accounts and create/post advertisements.
• Assisted in the planning and execution of various University events and rental facility management.
• Maintained 24-hour on call status to respond to attendee and resident needs.
• Contributed to events by overseeing registration, providing client service, and supporting Conference Managers.
• effectively managed client relationships and all public relation endeavors, which increased brand equity.
• Performed cross-functional tasks.
• Coordinated with external vendors for deliveries and answered questions about the venue.
• Have knowledge to Plan, organize, and execute large- and small-scale Intellectual properties.
• Maintained social media to help promote events.
• Created and distributed surveys to people to get feedback about the event.
• Have knowledge about props and decorations in eye appealing way.
• I can handle allocation of creative content elements such as video, photo, text to be allocated through media and partner media sites.
• Promoted events through multiple social media platforms and promotional events.
• I can manage and resolve problems and complaints regarding company operations, facilities, and products.
• Built and maintained relationships with local venues.
• Attended networking events to discover potential speakers and attendees.
• Assisted in the organizing and execution of various events.
• All this knowledge I have gained by working as a freelance but looking forward for a permanent job in this field.
Show runner and Artist management • K Kings Events
December 2021 - March 2022
Starting from 10th December 2021, I started working with K-Kings wedding events as a freelancer and managed roles in all verticals and aspects of Wedding events.
I have done more than 20 weddings with K-Kings.
I have done show running and managed artists performing in those weddings. Also managed Bar and Food as well when I was given these roles as required.
Knowledge Engineer • Accenture Solutions Pvt Ltd
September 2019 - November 2021
Quality assurance.
Handling Complaints in order to maintain FPOC resolution rate.
Documenting customer’s account with the resolution on the call.
Building good rapport with customer for retaining & maintaining the business.
Achieving targets related to AHT, Customer Satisfaction & Quality.
Coordinating with Customer for providing smooth & effective service.
Making follow-up and getting feedback for services.
Key Skills:
Building & maintaining relationship.
Time Management with Quality & Accuracy.
Maintain high levels of confidentiality.
Excellent administrative & communication skills Objective & goal driven.
Proven track record of being a value-added employee.
Skill to Upsell.
Tact to deal with people at all levels.
Team Leader • Derby Group Pvt. Ltd - Citibank UAE
November 2015 - January 2019
It's Dubai/Sharjah based Customer support and Debt Management Process. On a ratio of 40:60.
* I work as an intermediary between Citibank & their customers.
* My Job is to arrange a meeting between the bank and the customer.
* I deal with Citibank’s Credit Control & Loss Containment Unit.
* My Job is to make sure I save customers from legal action, at the same time recover the bank's money.
* My role is to manage credit risk.
Public Relations & Artist Manager • Freelance with VH1 and more.
May 2013 - October 2015
• Knowledgeable about different venues and vendors.
• Skilled in managing different types of events.
• Good knowledge of the procedures needed in managing big events.
• managed social media accounts and create/post advertisements.
• Assisted in the coordination of events, detail, and decoration.
• Assisted in the planning and execution of various University events and rental facility management.
• Maintained 24-hour on call status to respond to attendee and resident needs.
• Contributed to events by overseeing registration, providing client service, and supporting Conference Managers.
• effectively managed client relationships and all public relation endeavors, which increased brand equity.
• Performed cross-functional tasks.
• Coordinated with external vendors for deliveries and answered questions about the venue.
• Have knowledge to Plan, organize, and execute large- and small-scale events.
• Maintained social media to help promote events.
• Created and distributed surveys to people to get feedback about the event.
• Have knowledge about props and decorations in eye appealing way.
• I can handle allocation of imaginative elements such as video, photo, text to be allocated through media and partner media sites.
• Promoted events through multiple social media platforms and promotional events.
• I can manage problems and complaints regarding company operations, facilities, and products.
• Built and maintained relationships with local venues.
• Assisted in the organizing and execution of various events.
Customer Care Executive • Serco Global Services Pvt. Ltd
December 2010 - May 2013
Assisting UK based Barclaycard Customers with their Telecommunication queries.
Handling Complaints in order to maintain FPOC resolution rate.
Documenting customer’s account with the resolution on the call.
Building good rapport with customer for retaining & maintaining the business.
Achieving targets related to AHT, Customer Satisfaction & Quality.
Coordinating with Customer for providing smooth & effective service.
Making follow-up and getting feedback for services.
Key Skills:
Building & maintaining relationship.
Time Management with Quality & Accuracy.
Maintain high levels of confidentiality.
Excellent administrative & communication skills
Objective & goal driven.
Proven track record of being a value-added
employee.
Skill to Upsell.
Tact to deal with people at all levels.
Enthusiastic, eager and a keen learner.
A proactive individual with a ‘can do’ positive
attitude.
Education
2009 - 2010
Maharashtra State Board
Commerce
Skills
User Experience
- User testing
- Web usability
Product
- Competitor analysis
- Business research
Language
- Chinese
- English