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Definition of Reputation Credits
Aldana Gascó Montenegro
Customer Support Specialist • BA, Argentina • [email protected]
• •
My professional history spans several years in various types of Customer Support positions, all which used a variety of different systems and software, already with a base knowledge of Microsoft Office and the Adobe suite. Over the years I polished my Microsoft Excel skills and learned about Zendesk, Asana, Slack, Airtable and Ex-Admin, among others.
I study Audiovisual Design at the University of Buenos Aires and I am capable of editing videos for web series, television, and films, as well as being able to handle scriptwriting and photography. I believe my career path brings creativity to my work in Customer Service areas.
I have a lot of patience to cope with intense daily tasks and I am a very proactive person. I adapt with ease, making switching between projects a breeze. I also believe my language knowledge (bilingual with native Spanish and advanced English) could be a useful asset for companies quickly expanding into different markets.
Work Experience
Grabr, Customer Exp. Specialist, Arg. Expansion Associate, Dec 2017 ~ Jan 2019
- Start-up, peer-to-peer marketplace.
- Customer Support, face-to-face at our offices and through email.
- Bilingual support, English and Spanish.
- Software used included proprietary systems, Zendesk, ExAdmin, Airtable, Asana, Zapier, Slack, Loom and Google Docs.
- Management of inventory in-office, updating Airtable and Asana as necessary. Quality assurance of items received.
- Expanding company market into different cities of Argentina, analysing pros and cons and keeping a tab on the profit gained.
- Managing projects in four different cities of Argentina (Buenos Aires, Cordoba, Rosario, La Plata) and Uruguay.
- Gathering feedback from customers.
- Majorly remote team with offices in San Francisco, Moscow, Sao Paulo and Buenos Aires
5CA, Gaming Customer Support Agent, Aug 2016 ~ Dec 2017
- Outsourced Customer Support.
- Customer Support for the gaming industry, specifically the MMORPG EVE Online.
- Gameplay related support, as well as Technical and Billing support, managing subscriptions and refunds.
- Bilingual support, English and Spanish.
- Majorly remote team with offices in Reykjavik and Buenos Aires.
ONTEC, Customer Support, Administrative, Jan 2015 ~ May 2015
- Customer Support through phone and e-mail, managing inbound and outbound calls.
- Data Entry through Microsoft Excel.
- Graphic design through Adobe Photoshop.
Jorge Montenegro y Asoc., Web Design Specialist, Jan 2014 ~ Mar 2015
- Graphic design through Adobe Photoshop.
- Web design utilizing HTML5 and CSS as coding languages.
- Data entry through Microsoft Excel.
Education
Universidad de Buenos Aires, Bachelor of Arts (BA), Audiovisual Design, 2015 ~ 2022
University level studies of Audiovisual Design at the Faculty of Architecture, Design and Urbanism.
Instituto Juan Manuel de Rosas, High School Degree, 2009 ~ 2014
University level studies of Audiovisual Design at the Faculty of Architecture, Design and Urbanism
Aldana Gascó Montenegro
Customer Support Specialist • BA, Argentina • [email protected]
• •
My professional history spans several years in various types of Customer Support positions, all which used a variety of different systems and software, already with a base knowledge of Microsoft Office and the Adobe suite. Over the years I polished my Microsoft Excel skills and learned about Zendesk, Asana, Slack, Airtable and Ex-Admin, among others.
I study Audiovisual Design at the University of Buenos Aires and I am capable of editing videos for web series, television, and films, as well as being able to handle scriptwriting and photography. I believe my career path brings creativity to my work in Customer Service areas.
I have a lot of patience to cope with intense daily tasks and I am a very proactive person. I adapt with ease, making switching between projects a breeze. I also believe my language knowledge (bilingual with native Spanish and advanced English) could be a useful asset for companies quickly expanding into different markets.
Work Experience
Grabr, Customer Exp. Specialist, Arg. Expansion Associate, Dec 2017 ~ Jan 2019
- Start-up, peer-to-peer marketplace.
- Customer Support, face-to-face at our offices and through email.
- Bilingual support, English and Spanish.
- Software used included proprietary systems, Zendesk, ExAdmin, Airtable, Asana, Zapier, Slack, Loom and Google Docs.
- Management of inventory in-office, updating Airtable and Asana as necessary. Quality assurance of items received.
- Expanding company market into different cities of Argentina, analysing pros and cons and keeping a tab on the profit gained.
- Managing projects in four different cities of Argentina (Buenos Aires, Cordoba, Rosario, La Plata) and Uruguay.
- Gathering feedback from customers.
- Majorly remote team with offices in San Francisco, Moscow, Sao Paulo and Buenos Aires
5CA, Gaming Customer Support Agent, Aug 2016 ~ Dec 2017
- Outsourced Customer Support.
- Customer Support for the gaming industry, specifically the MMORPG EVE Online.
- Gameplay related support, as well as Technical and Billing support, managing subscriptions and refunds.
- Bilingual support, English and Spanish.
- Majorly remote team with offices in Reykjavik and Buenos Aires.
ONTEC, Customer Support, Administrative, Jan 2015 ~ May 2015
- Customer Support through phone and e-mail, managing inbound and outbound calls.
- Data Entry through Microsoft Excel.
- Graphic design through Adobe Photoshop.
Jorge Montenegro y Asoc., Web Design Specialist, Jan 2014 ~ Mar 2015
- Graphic design through Adobe Photoshop.
- Web design utilizing HTML5 and CSS as coding languages.
- Data entry through Microsoft Excel.
Education
Universidad de Buenos Aires, Bachelor of Arts (BA), Audiovisual Design, 2015 ~ 2022
University level studies of Audiovisual Design at the Faculty of Architecture, Design and Urbanism.
Instituto Juan Manuel de Rosas, High School Degree, 2009 ~ 2014
University level studies of Audiovisual Design at the Faculty of Architecture, Design and Urbanism