app through email campaigns General Manager • J.P. Licks Homemade Ice Cream Cafe JanuarySeptember 2018 Directed staff in daily work assignments to maximize productivity. Consistently maintained high levels of cleanliness, organization, sanitation, and storage of food and beverage products to ensure quality. Managed recruitment, hiring, and training process for new team members. Built sales forecasts and labor schedules to reflect desired productivity goals. Marketing & Hospitality Director • Chick-fil-A-Franchise MarchDecember 2017 Collaborated with the leadership team to develop increased outside catering sales of over 80% for Qby developing new business relationships in the

SANGRAM SINGH Student-focused educational professional with 13 years of demonstrated experience in helping students to learn and achieve academic success . Strong teaching skills combined with excellent knowledge of subject content and a solid understanding of connecting core content to real-world applications. Poonch J&KEmail: [email protected] Work Experience RURAL SELF EMPLOYMENT TRAINING INSTITUTE FACULTY • J&K Bank AugustPresent Providing post Training escort services including follow up meets/visits. . Preparation of business plans/project report to RSETI trained entrepreneurs, . Providing counseling, credit linkage, marketing linkage, etc., to the

best in any team I am with. Rich experience in handling Loans Sales, Loan collection, Retention and Customer Service ; I have a “win-win” approach and “Can Do” attitude towards life. Mumbai, Maharashtra, India II [email protected] Work Experience Assistant Manager - Quality and Training • CreditEnable FebruaryPresent Handling training and quality of inhouse and vendor location Conducting trainings of new hires on product and process Classroom training and online trainings Developing and updating training programs for new hires Auditing calls and coaching associates on areas of improvement Initiating BQM and planning refresher on improvement

Sandhya Rastogi- Srivastava ITIL - V4 Certified Change Management Professional @ BT | Operations Continuous Improvement Lead (OCIL) Kolkata, West Bengal, India Experienced ITIL certified Project Manager with a proven track record of successfully leading transformational projects. Demonstrated expertise in handling multiple projects and domains, with the ability to adapt to new technologies and challenges. Work Experience Change Management Professional • BT AprilPresent As a Project Manager at British Telecom, I am responsible for overseeing and managing projects to ensure successful delivery. I utilize my strong leadership skills and excellent communication skills to effectively collaborate with stakeholders and drive project

functionality and security. Taoyuan City, Taiwan Certifications and related courses Information Security Certification ISC2 CC (certified in cybersecurity) ISC2 CISSP (Certified in Information Security Professional) EC-Council CEH IT System-related and other certifications RedHat RHCSA RedHat RHCE Digital Electronic Circuit Inspection Class B Certification. Security Certifications and Training Courses ISO 27001:2022 Lead Auditor TUV ISA/ IECtraining TWCSA - RAT Advanced Red Team Training. EducationConcordia University Master of Business Administration (M.B.AMinghsin University of Science and Technology (Two-Year College) Electronic Engineering Work Experience Senior Test programmer • Robert Bosch * Based on ISO27001, NIST

UX issues reducing spelling errors by 80% Front-End Developer • United Digital Intelligence NovFebSlashed developers' maintenance time by 40% through product refactoring 2. Streamlined form validation logic with Formik and yup, enhancing readability 3. Managed CI process with Jenkins for seamless program builds 4. Developed and delivered training project to onboard and mentor new team members Software Engineer • Reforecast Technology DecNovDeveloped Green Energy Estimate Monitor System (GEMS) in collaboration with Taipower 2. Promoted the minimum viable product of solar power forecasting website to Bank SinoPac 3. Designed and implemented a solar monitoring website for over

Jakarta, Indonesia Peformance & Mental Coach Onic Esports 1. Develop and implement performance improvement programs for individual players and the team as a whole. 2. Conduct regular assessments to identify strengths and weaknesses of players in different aspects of the game. 3. Design and deliver tailored training sessions focused on improving gameplay strategies, mechanics, communication, and team coordination. 4. Collaborate with the coaching staff to create a cohesive training plan that aligns with the team's overall goals and objectives. 5. Provide feedback and constructive criticism to players in a supportive manner