I have over 17+ years of experience in Sales & Marketing Operations in the fields of Telecom, Consumer Electronics, B2B Data sales, Retail & Real Estate managing huge teams of 700+ delivered revenues over 100 Cr. per month.
Regional Manager
Bangalore, IN
[email protected]
Managing the Sales Operations of the company by monitoring day to day operation, Performance & Business Delivery of Data, Lead Generations & Sales Closure teams.
• Responsible for building Sales force consisting of Business Managers, Business Development Managers and Freelance Sales Managers. (50+)
• Managing Field force operations with effective Marketing activities to generate leads for Real estate projects.( Mall & Apartment Activities, BTL)
• Creating effective & Optimized Sales & incentive structure.
• Generating Leads for Residential layouts through On-line campaigns.
• Managing Sales Closures at the Site by negotiating price with clients.
• Achieving month on month Sales targets for the company as planned.
• Responsible for 1000Cr. annual CE Sellout of Karnataka and Kerala (Bangalore, Cochin, Calicut & Hubli Branches).
• Handling a team of 700 plus to effectively manage (450 plus ISDs, 20 Team Leaders, Sales Coordinators, MIS, Trainers, HR Coordinator, HR Agency).
• Responsible for 500 plus ISD Management (Recruitment, Deployment, Salaries, incentives, appraisals etc.)
• Responsible for managing Marketing Operations including Display & POSM across 400 plus counters.
• Responsible for Product & Process trainings of ISDs & Non-ISD staff across 250 plus counters. (Training Calendar, Training Delivery etc.)
• Responsible for Product Sellout Drives across 400 plus counters.
• Responsible for Retailer, Dealers & Partner trainings across 400 plus counters.
• Retail operations of Karnataka circle from a project phase to 20 Aircel Stores till date.
• Responsible for Store Operations & Revenue Generation from Retail Stores across the state.
• Responsible for Profitability & increase in ROI from Aircel Stores.
• Responsible for Device logistics & stocking across the Aircel Stores.
• Responsible for after sales support of handsets & smart devices by collaborating with device partners as per defined SLAs.
• Generating Gross Revenue of 100 million per annum across 20 Retail stores.
• Leading a team of 3 Territory Managers, 20 Store Managers & 120 Retail Execs.
• New Store Launch - Town mapping & partner selection Aircel stores, coordinate store launch as per defined SOP.
• Collaboration with Marketing teams, executing High Impact Consumer
Traffic Generation/Conversion & Trade Promotional Activities at store level.
• Responsible for ensuring the Quality Parameters & Standard Operations at the Retail Stores.
• Responsible for Recruitment, Training & Certification of Retail Manpower in the circle partners ensuring highest standard of quality & performance of the stores with monthly activity plan.
• Ensure Best Practice Implementation in the Solution Space (New Product & Service Launches), maximize window period output
Planning, forecasting & managing stock availability.
• Responsible for setting SOPs to deliver Value & best customer service at the Retail Stores in the circle.
• Responsible for maintaining quality scores (IPSOS) as per the standards in customer interaction in providing service assurance across the Stores.
• Identify & appoint vendors for Store Operations & Management.
• Retentions & Relations Activity across Aircel Stores.
• Initiating Customer Engagement activities/Service Desks for enhancing the Service reach to the customers.
• Service operations of Bangalore/Hubli/Davangere Zone which comprises of 4 Districts with 68 towns & 7 Hutch Retail Shops/Show Rooms.
• Responsible for Business generation & Profitability of Vodafone/Hutch Retail Outlets/Show Rooms.
• Responsible for ensuring the Quality Parameters & Standard Operations across the Show Rooms/ Retail Outlets.
• Looking after Transition Management, Process Evaluation, Recruitment & Attrition across the Showroom/Outlets.
• Identify, Recruit & Train Executives for Service Operations like Activation of SIMs, Retentions, Relations & Data Entry & Vendor/Francise management.
• Retentions & Relations Activity of the Cluster (68 locations) with a team of 3 Retention Executives & 2 Retention Agencies.
• Churn Management of Postpaid subscribers.
• Complete responsibility of Premium Customers in the cluster by organizing periodic Service camps & loyalty programs.
• Handling of Agencies/Vendors, who are responsible for Profiling & Credit Rating for all the postpaid customers of the Cluster.
• Involuntary Retention activity by doing field activity for Collection before/after the due date with a team of 2 Executives.
• Collection Responsibility of Premium customers in the cluster.
• Prepaid CAF data entry activity & Verification process with a team of 4 Execs. & 2 agencies.
• Monthly & Bi Monthly Communication/Field Management Activity/Meet with Distributors/Agencies/Franchisee.
• Management & maintenance of Integrated Reliance Web World, which consists of C3 area, Broad Band Center and Java Green (Coffee Shop).
• Allocation of roles & responsibilities of C3 executives, Web Guides, Baristas and Commercial executives in Reliance Web World.
• Store Maintenance at Web World: Stock verification, Stock Transfers and Asset management.
• Allocation shifts & off of all the staff at the Web World.
• Dispatching of Daily, Weekly and monthly reports of Stock, Sales and bill collections.
• Evaluation of targets and take necessary actions to meet the same.
Lecturer in Computer Sciences
64%
80%
74%
I have over 17+ years of experience in Sales & Marketing Operations in the fields of Telecom, Consumer Electronics, B2B Data sales, Retail & Real Estate managing huge teams of 700+ delivered revenues over 100 Cr. per month.
Regional Manager
Bangalore, IN
[email protected]
Managing the Sales Operations of the company by monitoring day to day operation, Performance & Business Delivery of Data, Lead Generations & Sales Closure teams.
• Responsible for building Sales force consisting of Business Managers, Business Development Managers and Freelance Sales Managers. (50+)
• Managing Field force operations with effective Marketing activities to generate leads for Real estate projects.( Mall & Apartment Activities, BTL)
• Creating effective & Optimized Sales & incentive structure.
• Generating Leads for Residential layouts through On-line campaigns.
• Managing Sales Closures at the Site by negotiating price with clients.
• Achieving month on month Sales targets for the company as planned.
• Responsible for 1000Cr. annual CE Sellout of Karnataka and Kerala (Bangalore, Cochin, Calicut & Hubli Branches).
• Handling a team of 700 plus to effectively manage (450 plus ISDs, 20 Team Leaders, Sales Coordinators, MIS, Trainers, HR Coordinator, HR Agency).
• Responsible for 500 plus ISD Management (Recruitment, Deployment, Salaries, incentives, appraisals etc.)
• Responsible for managing Marketing Operations including Display & POSM across 400 plus counters.
• Responsible for Product & Process trainings of ISDs & Non-ISD staff across 250 plus counters. (Training Calendar, Training Delivery etc.)
• Responsible for Product Sellout Drives across 400 plus counters.
• Responsible for Retailer, Dealers & Partner trainings across 400 plus counters.
• Retail operations of Karnataka circle from a project phase to 20 Aircel Stores till date.
• Responsible for Store Operations & Revenue Generation from Retail Stores across the state.
• Responsible for Profitability & increase in ROI from Aircel Stores.
• Responsible for Device logistics & stocking across the Aircel Stores.
• Responsible for after sales support of handsets & smart devices by collaborating with device partners as per defined SLAs.
• Generating Gross Revenue of 100 million per annum across 20 Retail stores.
• Leading a team of 3 Territory Managers, 20 Store Managers & 120 Retail Execs.
• New Store Launch - Town mapping & partner selection Aircel stores, coordinate store launch as per defined SOP.
• Collaboration with Marketing teams, executing High Impact Consumer
Traffic Generation/Conversion & Trade Promotional Activities at store level.
• Responsible for ensuring the Quality Parameters & Standard Operations at the Retail Stores.
• Responsible for Recruitment, Training & Certification of Retail Manpower in the circle partners ensuring highest standard of quality & performance of the stores with monthly activity plan.
• Ensure Best Practice Implementation in the Solution Space (New Product & Service Launches), maximize window period output
Planning, forecasting & managing stock availability.
• Responsible for setting SOPs to deliver Value & best customer service at the Retail Stores in the circle.
• Responsible for maintaining quality scores (IPSOS) as per the standards in customer interaction in providing service assurance across the Stores.
• Identify & appoint vendors for Store Operations & Management.
• Retentions & Relations Activity across Aircel Stores.
• Initiating Customer Engagement activities/Service Desks for enhancing the Service reach to the customers.
• Service operations of Bangalore/Hubli/Davangere Zone which comprises of 4 Districts with 68 towns & 7 Hutch Retail Shops/Show Rooms.
• Responsible for Business generation & Profitability of Vodafone/Hutch Retail Outlets/Show Rooms.
• Responsible for ensuring the Quality Parameters & Standard Operations across the Show Rooms/ Retail Outlets.
• Looking after Transition Management, Process Evaluation, Recruitment & Attrition across the Showroom/Outlets.
• Identify, Recruit & Train Executives for Service Operations like Activation of SIMs, Retentions, Relations & Data Entry & Vendor/Francise management.
• Retentions & Relations Activity of the Cluster (68 locations) with a team of 3 Retention Executives & 2 Retention Agencies.
• Churn Management of Postpaid subscribers.
• Complete responsibility of Premium Customers in the cluster by organizing periodic Service camps & loyalty programs.
• Handling of Agencies/Vendors, who are responsible for Profiling & Credit Rating for all the postpaid customers of the Cluster.
• Involuntary Retention activity by doing field activity for Collection before/after the due date with a team of 2 Executives.
• Collection Responsibility of Premium customers in the cluster.
• Prepaid CAF data entry activity & Verification process with a team of 4 Execs. & 2 agencies.
• Monthly & Bi Monthly Communication/Field Management Activity/Meet with Distributors/Agencies/Franchisee.
• Management & maintenance of Integrated Reliance Web World, which consists of C3 area, Broad Band Center and Java Green (Coffee Shop).
• Allocation of roles & responsibilities of C3 executives, Web Guides, Baristas and Commercial executives in Reliance Web World.
• Store Maintenance at Web World: Stock verification, Stock Transfers and Asset management.
• Allocation shifts & off of all the staff at the Web World.
• Dispatching of Daily, Weekly and monthly reports of Stock, Sales and bill collections.
• Evaluation of targets and take necessary actions to meet the same.
Lecturer in Computer Sciences
64%
80%
74%