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India
Avatar of Mrs Kavita.
Avatar of Mrs Kavita.
Primary School Science Teacher @Aditya Dev Publuc School
2013 ~ 2014
Teacher
Within one month
Mrs Kavita Teacher MumbaiI'm a preschool teacher with 5 years of experience. I love creating fun activities that help kids learn and grow. I focus on making sure each child gets the support they need to succeed. I enjoy building relationships with kids, parents, and other teachers. I'm always learning new ways to be a better teacher and help kids thrive. Work Experience Pre School Year Three Kangaroo kids international preschool MayPresent Planning Fun Learning: Come up with cool things for kids to learn and do that match their age and interests.
Leadership + Management
Communication & relationship-building skills. Listen attentively
Teamwork
Employed
Ready to interview
Full-time / Interested in working remotely
4-6 years
HNBG College , Kumaun University
Bachelor of Education (B.Ed)
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Avatar of the user.
Business Development Executive @CISO CYBERSECURITY PVT LTD
2022 ~ Present
More than one year
MS Office
Leadsquard CRM
Salesforce
Full-time / Interested in working remotely
6-10 years
HNBGU gharwal university uttarakhand
Modern english trends
Avatar of Muskan Gautam.
Avatar of Muskan Gautam.
Music teacher @Zee Media Private Limited
2017 ~ Present
More than one year
Muskan Gautam Music teacher Team player with strong oral and written communication skills and an analytical and problem solving aptitude . Lucknow, Uttar Pradesh, India Work Experience Music teacher • Zee Media Private Limited Worked as a professional singer . AprilPresent EducationBabu Banarasi Das University Journalism and mass communication Skills Word Communication & relationship-building skills. Listen attentively Teaching Skills Voice Over writing skills Languages English — Fluent
Word
Communication & relationship-building skills. Listen attentively
Teaching Skills
Full-time / Interested in working remotely
4-6 years
Babu Banarasi Das University
Journalism and mass communication
Avatar of Gunja Mishra.
Avatar of Gunja Mishra.
NYKS Program coordinator @NYKS Ujjain & Rewa
2018 ~ 2019
More than one year
Gunja Mishra Teacher Nagda, Madhya Pradesh, India,An organized professional with proven teaching, guidance, and counseling skills. Possess a strong track record in improving test scores and teaching effectively. Ability to be a team player and resolve problems and conflicts professionally. Skilled at communicating complex information in a simple and entertaining manner. Looking to contribute my knowledge and skills in a school that offers a genuine opportunity for career progression. Work Experience NYKS Program coordinator • NYKS Ujjain & Rewa OctoberOctober 2019 Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Computer Skills
Planning and Coordination
Teamwork
Full-time / Interested in working remotely
4-6 years
Vikram University
B. Ed
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Avatar of the user.
Quality Control Analyst @Hinduja Global Solutions Private Ltd
2010 ~ 2012
Senior Quality Analyst
More than one year
Quick Learner
Team Player
Bilingual Proficiency
Employed
Full-time / Interested in working remotely
6-10 years
Kalyana Sundaram Higher Secondary School
Maths, Computer Science
Avatar of Rahul Taneja.
Avatar of Rahul Taneja.
Assistant Manager @SBI Cards and Payment Services Limited
2019 ~ Present
Assistant Manager
More than one year
close new deals •Meet with customers to discuss their evolving needs and to assess the quality of our company’s relationship with them •Develop and implement new sales initiatives, strategies and programs to capture key demographics •Provide daily report of field sales success and communicate VOC data to superiors Education B.Com. D.H.G.V. University, Sagar (M.PAdvance Diploma in Computers AISECT, Jabalpur (M.PH.S.C. from M.P. board, Bhopal (M.PSkills Building Relationships Customer Service Skills Business Research Languages Hindi English
Full-time / Interested in working remotely
More than 15 years
D.H.G.V. University
B.Com.
Avatar of Yogesh Nagrani.
Avatar of Yogesh Nagrani.
HR Service Delivery Analyst @Accenture
2023 ~ Present
Assistant Manager
Within one month
to finish. I have a deep understanding of the FMCG industry and am well-versed in the unique characteristics of each region I support. From crafting job descriptions to sourcing candidates and conducting thorough screenings, I handle every aspect of recruitment with precision. I pride myself on building strong relationships with stakeholders and collaborating effectively to identify and secure top talent. With a strategic approach and a dedication to excellence, I navigate the challenges of global recruitment to consistently deliver high-quality solutions for my client's needs. Talent Fulfilment Specalist • Accenture OctoberSeptember 2023 Part
Team Management
Engagement
Management
Employed
Full-time / Interested in working remotely
6-10 years
Dayanand Sagar University
Human Resources, Global Business
Avatar of Himanshu Rao.
Avatar of Himanshu Rao.
Senior Editor @NEWJ
2019 ~ Present
Production head
Within one year
Himanshu Rao Sr. Editor at NEWJ Mumbai, Maharashtra, India Accomplished Video Producer with 5 years' expertise in managing production from conception to delivery. Innovator focused on distinct video production following set technical and budget parameters. Deadline-driven team player delivering projects on time through consistent team communication. Proficient in building lasting relationships with key partners to propel quality productions. Dynamic Video Producer offering 5 years of expertise in making quality content. Talented in drawing from an established network of professionals to gain funding, hire top talent and reduce costs. Focused on utilizing effective
Employed
Full-time / Not interested in working remotely
4-6 years
Mahatma Gandhi University
Animation, Interactive Technology, Video Graphics and Special Effects
Avatar of Pradeepchander Kumarasamy.
Avatar of Pradeepchander Kumarasamy.
Manager @PricewaterhouseCoopers PwC
2018 ~ Present
Manager
Within one month
Pradeepchander K, PMP ® ,SAFe ® Cloud Project Delivery Manager at PwC Bengaluru, Karnataka, India [email protected] & Key Competencies PMP, SAFe Certified, Scrum Master Project Management Leadership and Solution Delivery Planning and Baseline Development Risk Assessment and Mitigation Quality Assurance and Standards Change Management Stakeholder Management Delivery and Governance Collaboration and Innovation Technical Acumen Global Strategic Excellence and mindset Team Building and Culture Keen on sound Decision-making Process Improvements Stakeholder Management Technical Expertise: Alteryx, UI Path, Tableau, Python, JIRA. PeopleSoft, Oracle HDL, OIC, Visual Studio, FF, BI Report, HCM Extracts. Core HR
Customer Relationship
Customer Focus
Organizational
Full-time / Interested in working remotely
10-15 years
Anna University , Chennai
Computer Science
Avatar of the user.
Avatar of the user.
Operations Executive @Asian Cargo Movers
2010 ~ 2018
Customer Success Manager
Within six months
Customer Support Specialist
Customer onboarding
Client managemet
Employed
Full-time / Interested in working remotely
10-15 years
Government Senior Secondary Schools
Art/Art Studies, General

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Definition of Reputation Credits

Technical Skills
Specialized knowledge and expertise within the profession (e.g. familiar with SEO and use of related tools).
Problem-Solving
Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
Communication
Ability to convey information effectively and is willing to give and receive feedback.
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More than one year
Senior Analyst - Service Quality
Technosoft Global Services Pvt Ltd
2018 ~ Present
Chennai, Tamil Nadu, India
Professional Background
Current status
Employed
Job Search Progress
Professions
Fields of Employment
Work experience
6-10 years
Management
Skills
Quick Learner
Team Player
Bilingual Proficiency
Personal Skills
Service Quality
BPO
word
coaching skills
learning
quick learner
communication & relationship-building skills. listen attentively
proficient in microsoft office
Languages
Job search preferences
Positions
Senior Quality Analyst
Job types
Full-time
Locations
Remote
Interested in working remotely
Freelance
No
Educations
School
Kalyana Sundaram Higher Secondary School
Major
Maths, Computer Science
Print
Lzmzmfuyvf4ajhbts4mf

Arun Kumar M

Senior Quality Analyst

Having 8+ years of overall experience in BPO Industry (Domestic & International) in voice process, I am looking for an opportunity in a stimulating environment, where I can employ my experience and skills effectively to the success of the Organization and upgrade my personal skills also my walks of life.

Alwarthirunagar, Chennai, Tamilnadu, India - 613002

Contact# : 9092008262 / 9952084778

[email protected]

Work Experience

Technosoft Global Services Pvt. Ltd, Senior Quality Analyst, 

Sep 2018 ~ Present


Roles & Responsibilities

* Allocation of Work File - QA's of the same team
* Auditing of production done by the associates (Make sure that daily Target is achieved)
* Sharing Daily, Weekly & Monthly QA Dashboard with Top Management
*Sharing TNI Report with Top Management on a Monthly Basis
* Conducting Daily Huddle Session & Quality Feedback Session with Operations
* Sharing CPR (Critical Process Review) Report on a weekly basis to the Top Management
* Sharing OER (Operations Excellence Review) Report on a Weekly basis to the Top Management
* Sharing Dipstick audit report with Operations on a weekly basis
* Sharing Minutes-of-Meeting for the huddles session & Feedback sessions with Operations & Top Management
* Created Mont form (Audit Template) with questionnaires based on the process criticality to find the process lag
* Created CTQ's (3 level Error Parameters) based on the process requirement

Omega Healthcare Management Services Pvt. Ltd, Quality Control Analyst, 

Jun 2016 ~ Jun 2018

Roles & Responsibilities

* Allocation of Work File - QA's of the same team
* Auditing of production done by the associates (Make sure that daily Target is achieved)
* Sharing Daily, Weekly & Monthly QA Dashboard with Top Management
*Sharing TNI Report with Top Management on a Monthly Basis
* Conducting Daily Huddle Session & Quality Feedback Session with Operations
* Sharing Dipstick audit report with Operations on a weekly basis
* Sharing Minutes-of-Meeting for the huddles session & Feedback sessions with Operations & Top Management
*Sharing Minutes-of-Meeting for the Client call (Twice in a week)

Omega Healthcare Management Services Pvt. Ltd, Senior Executive AR, 

May 2013 ~ Jun 2016

Achievements/Tasks
Started My Career as a Trainee-AR in Omega Healthcare on May'2013 and then moved to Senior Executive AR after 2 years

Then Promoted as QCA through IJP on 06/2016

As an AR Caller My Roles & Responsibilities are

* Following up on the assigned unpaid/denied claims with the insurance
* Resolving denials on the follow up claims and make sure the claim will be processed towards payment
*Daily target should be completed
*Preparing appeal forms and prepare envelope insurance wise and to place all the appeals for that particular insurance in that envelope and to mail those to client end to submit the appeals

Hinduja Global Solutions Private Ltd, Quality Control Analyst, 

Dec 2010 ~ Jun 2012

Achievements/Tasks
Started My career as a Trainee-CSR in Hinduja Global Solutions for Airtel Customer Care Process on Dec'2010 and Promoted as QCA through IJP on 02/2012

As a Customer Service Representative My roles & responsibilities are,

*Attending Calls of Customer and make sure the customer issues are resolved
*Handling Customer escalations and make sure the customer issue is routed to the responsible department and to follow up on the same to confirm that customer issue is resolved

As a Quality Analyst my roles & responsibilities are,

*Auditing the calls received in our center and make sure the SOP provided to the representative were followed
* Providing Feedback to the CSR's based on the call audit done for them
* Conducting Daily sunrise meeting and to share the updates received from client end
*Performing Dipstick audit & Live Call Barging to make sure that CSR's are using SOP's & taking calls as per the organization norms
* Sharing Daily, Weekly & Monthly Quality Dashboard with Top Management
*Conducting Call Calibration with the External & Internal QA's to make sure everyone is in the same page
*Conducting IMRB Audit to make sure the SOP's provided by them are followed while doing audits

Education

Kalyana Sundaram Higher Secondary School - Maths, Computer Science  (2005 ~ 2007)

Kalyana Sundaram Higher Secondary School, State Board (2000 ~ 2005)

Personal Information

Date Of Birth        : 16-Sep-1990
Father's Name     :  C. Manohar (Checking Inspector, TNSTC)
Mother's Name   :  M. Jothi
Wife Name           :  A. Poornima
Child Name          :  A.P. Aarav Balan
Native  Address   :  No: 14, Jaina Street, Karanthai, Thanjavur - 613002
Current Place      :  No: 32-A, Gandhi Nagar 1st Street, Alwarthirunagar, Chennai - 600087
Resume
Profile
Lzmzmfuyvf4ajhbts4mf

Arun Kumar M

Senior Quality Analyst

Having 8+ years of overall experience in BPO Industry (Domestic & International) in voice process, I am looking for an opportunity in a stimulating environment, where I can employ my experience and skills effectively to the success of the Organization and upgrade my personal skills also my walks of life.

Alwarthirunagar, Chennai, Tamilnadu, India - 613002

Contact# : 9092008262 / 9952084778

[email protected]

Work Experience

Technosoft Global Services Pvt. Ltd, Senior Quality Analyst, 

Sep 2018 ~ Present


Roles & Responsibilities

* Allocation of Work File - QA's of the same team
* Auditing of production done by the associates (Make sure that daily Target is achieved)
* Sharing Daily, Weekly & Monthly QA Dashboard with Top Management
*Sharing TNI Report with Top Management on a Monthly Basis
* Conducting Daily Huddle Session & Quality Feedback Session with Operations
* Sharing CPR (Critical Process Review) Report on a weekly basis to the Top Management
* Sharing OER (Operations Excellence Review) Report on a Weekly basis to the Top Management
* Sharing Dipstick audit report with Operations on a weekly basis
* Sharing Minutes-of-Meeting for the huddles session & Feedback sessions with Operations & Top Management
* Created Mont form (Audit Template) with questionnaires based on the process criticality to find the process lag
* Created CTQ's (3 level Error Parameters) based on the process requirement

Omega Healthcare Management Services Pvt. Ltd, Quality Control Analyst, 

Jun 2016 ~ Jun 2018

Roles & Responsibilities

* Allocation of Work File - QA's of the same team
* Auditing of production done by the associates (Make sure that daily Target is achieved)
* Sharing Daily, Weekly & Monthly QA Dashboard with Top Management
*Sharing TNI Report with Top Management on a Monthly Basis
* Conducting Daily Huddle Session & Quality Feedback Session with Operations
* Sharing Dipstick audit report with Operations on a weekly basis
* Sharing Minutes-of-Meeting for the huddles session & Feedback sessions with Operations & Top Management
*Sharing Minutes-of-Meeting for the Client call (Twice in a week)

Omega Healthcare Management Services Pvt. Ltd, Senior Executive AR, 

May 2013 ~ Jun 2016

Achievements/Tasks
Started My Career as a Trainee-AR in Omega Healthcare on May'2013 and then moved to Senior Executive AR after 2 years

Then Promoted as QCA through IJP on 06/2016

As an AR Caller My Roles & Responsibilities are

* Following up on the assigned unpaid/denied claims with the insurance
* Resolving denials on the follow up claims and make sure the claim will be processed towards payment
*Daily target should be completed
*Preparing appeal forms and prepare envelope insurance wise and to place all the appeals for that particular insurance in that envelope and to mail those to client end to submit the appeals

Hinduja Global Solutions Private Ltd, Quality Control Analyst, 

Dec 2010 ~ Jun 2012

Achievements/Tasks
Started My career as a Trainee-CSR in Hinduja Global Solutions for Airtel Customer Care Process on Dec'2010 and Promoted as QCA through IJP on 02/2012

As a Customer Service Representative My roles & responsibilities are,

*Attending Calls of Customer and make sure the customer issues are resolved
*Handling Customer escalations and make sure the customer issue is routed to the responsible department and to follow up on the same to confirm that customer issue is resolved

As a Quality Analyst my roles & responsibilities are,

*Auditing the calls received in our center and make sure the SOP provided to the representative were followed
* Providing Feedback to the CSR's based on the call audit done for them
* Conducting Daily sunrise meeting and to share the updates received from client end
*Performing Dipstick audit & Live Call Barging to make sure that CSR's are using SOP's & taking calls as per the organization norms
* Sharing Daily, Weekly & Monthly Quality Dashboard with Top Management
*Conducting Call Calibration with the External & Internal QA's to make sure everyone is in the same page
*Conducting IMRB Audit to make sure the SOP's provided by them are followed while doing audits

Education

Kalyana Sundaram Higher Secondary School - Maths, Computer Science  (2005 ~ 2007)

Kalyana Sundaram Higher Secondary School, State Board (2000 ~ 2005)

Personal Information

Date Of Birth        : 16-Sep-1990
Father's Name     :  C. Manohar (Checking Inspector, TNSTC)
Mother's Name   :  M. Jothi
Wife Name           :  A. Poornima
Child Name          :  A.P. Aarav Balan
Native  Address   :  No: 14, Jaina Street, Karanthai, Thanjavur - 613002
Current Place      :  No: 32-A, Gandhi Nagar 1st Street, Alwarthirunagar, Chennai - 600087