emails, product feature introduction emails, and product experience optimization to increase product usage rate and first purchase rate. - 10% increase in click-through rate for new registration welcome emails - 30% increase in product usage rate, and 5% increase in first purchase rate. Customer Service Team Leader SepAprCustomer Service Operations Management ◆ Trained 10+ members and developed comprehensive educational training materials and assessment plans. ◆ Established 40+ customer complaint-handling SOPs and technical support management procedures. Implemented service quality indicators and performance evaluation management methods. ◆ Responsible for integrating service support for projects in

. 2021~FebUsed hybrid project management to finigh customized 3D Operation Management System for corporation, Total Revenue up to 10 million every year. Kaohsiung Port Cruise Terminal 3D Central Operation System for Smart BuildingTop white goods Corporation in China . 3D Operation Center Dashboard for Smart FactoryInventec Corporation 3D Operation Center Dashboard for Smart Factory (2023,China Steel Corporation M 3D Production Guide S ystem (PC/iPad/Hololens 2, 2023,Well-known telecom Corporation M 3D Simulation Smart City SystemTaiwan Goverment M 3D Traffic Management SystemImproved internal process, arise in operation efficiency to more than 20%.

福利等 會員會籍行銷策略 設計與企劃 基本活動製圖及 Banner 設計 獨立完成 Sales kit 製作簡報 舉辦 O2O 活動 工作經歷 七月八月y) Operations Manager 樂宇宙科技股份有限公司（Eatgether） Eatgether 是 OMO 的陌生社交媒合聚會平台，以 SaaS 作經營服務。 是一個和會員貼近的工作環境，會員

Fund for Children and Families, provided over 150 children with sports equipment, allowing them to experience the joy of playing sports. Duty Manager • Decathlon Taiwan JunOct 2022 Main responsibility :Safety,Result,Flow Vision Ambassador • Decathlon Taiwan DecNovHeld 5 workshops and co-wrote the 2030 Vision with 64 teammates. Operations Manager • Hofeng Food Processing CO., LTD. JulJun 2018 Main responsibility:Operation ,Management customer relationships -Led 2 staff members. Server • REVE Restaurant JanJun 2017 Main responsibility: Customer service, Beverage production,Cashier Swimming Coach • YMCA JulJun 2017 Responsible for children's swimming teaching, mainly for beginners and front

Mari K. Okami Supply chain & operations professional, with a background in operations research & management systems. Over 14 years of management experience. Data-driven approach to process improvement and collaborative management style. Focus on value-driving strategies & implementations, and streamlining factory-to-consumer finished goods supply chains. [email protected] Lives in Salt Lake City, UT 14 years in New York, NY Originally from Kamuela, HI Areas of Expertise Supply Chain & Ops • Compliance • Transportation Logistics • Warehousing • Fulfillment • Purchasing • Forecasting • Inventory Management Management • Collaborative Team-Building • Management by Objectives • SOPs & Best Practices • KPI Development & Capture

Martin Fahmi IT Support Lulusan Manajemen Informatika, dengan pengalaman dalam bidang Administrasi dan IT support seperti pengelolaan sistem administrasi kantor, troubleshooting, networking, hardware & software. Saya juga memiliki aktifitas sehari-hari dibidang IT. Memiliki kemampuan pada IT operation , project management , dan customer service . Selain itu saya mempunyai pribadi yang berintegritas dan bertanggung jawab terhadap apa yang dikerjakan. Parung, Bogor, [email protected] https://www.facebook.com/MartinFahmi31/ Pengalaman Kerja MeiJuni 2021 Sungai Penuh, Jambi Operator Komputer dan Network Support Technician PT. Ratu Network Indonesia • Memastikan perangkat keras dan

Ming Chiao Tung University Hsinchu, Taiwan Master of Business Administration, Global MBA Program Sep 2022 – June 2024 GPA: 4.11/4.30 | Specialization in Entrepreneurship, and Supply Chain & Logistics Management Research Assistant (RA) for Professor Kuan-Cheng Huang Teaching Assistant (TA) for Graduate Course: Introduction to Business Management: Economics, Operations and Supply Chain Management, MBA Thesis Hong Kong University of Science and Technology Hong Kong, China Bachelor of Engineering in Logistics Management and Engineering Sep 2010 – Nov 2013 Graduated with Second Class Honours, Division II | Minor in Engineering Management and Law PROFESSIONAL EXPERIENCE Avnet Technology Hong Kong