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Definition of Reputation Credits
Charan Kumar
I'm Charan, I am an enthusiastic quick learner and I know actions are important than just having the knowledge.
My adaptability to any circumstances is one my strengths.
I am curious about the technology and solving problems/issues.
I am good at solving customer issues (Application and Technical) I am proud about my job because I have been receiving very good appreciations from customers. There is definitely a satisfaction in solving the issues in a quickest possible way.
Associate System Engineer • Bangalore, India • [email protected]
Technical Support : Installations, Upgrades, Patching Hotfixes and
add-ons, AWS monitoring : Troubleshooting alarms, Application in
Cloud Support.
Providing Application support for customer issues regarding STEP
Application.
Application support : Recreating customer issues internally,
answering STEP related questions raised by customer. Performing
application health checks.
Working as a publication executive with STIBO STEP MDM using
components STEPnDesign, Auto-pagination and Flatplanner will
produce Catalogues (print catalogues, websites) which also includes
Table buildings and Template buildings.
Graphic Designing : Photoshop, Illustrator, InDesign
Work Experience
Stibo Systems, Associate System Engineer, Jul 2019 ~ Present
Provide technical support to clients users and management.
Resolve complex hardware and software issues in a timely manner.
Hands on experience on AWS and AZURE
Driving project/service delivery
Experience migrating on-site solutions to cloud based offerings, such as AWS & AZURE
Enabing Monitoing set up for AWS & AZURE
Stibo Systems, Technical Support Analyst, Jun 2017 ~ 2019
Develop customer-specific applications and network maintenance plans.
Visit customer site locations and assess infrastructure to develop custom monitoring solutions.
Evaluate network performance and create improvement strategies.
Monitored network performance and uptime and responded quickly to incidents.
Stibo Systems, Publishing Executive, May 2015 ~ Jun 2017
Master Data management for our customers globally, which relates to
Multichannel platform for Product data, Customer/party data, Digital Asset
Management, Ecommerce platforms, Web UI's and Print catalogs.
Part of Print Expert Group Where we train customers regarding STEP Print
Components.
Apart from publishing worked as Application Support analyst Which included solving jira issues regarding STIBO STEP MDM via JIRA issue portal, email,
WEBEX, Call etc.
Also have done multitasking like Data capturing, Content writing, Post
production (publishing files) .
MPS Limited, Graphic Designer, Jun 2013 ~ May 2015
Leading Journal publishing and Web publishing
Worked as Graphic Designer where used Adobe Illustrator, Photoshop and
InDesign for editing low quality images tiff, png etc, Redraw, Re-lable (for illustrator images) and leading and even worked in ad designs and magazine lay-outing.
Skills
Cloud Certified
AWS SysOps certified
Hands on experience on AWS
Hands on experience on AZURE
Cloud computing expertise
Network monitoring
Performance optimization
Analytical
Ticketing proficiency
Problem Solver
Java, sqlplus (dba), Linux and
Windows administration
Strong verbal and written communication skills
Team Player
Effective communicator
Process improvements
Documentation
Worked with 5 teams with better performance ratings every year
Education
Vijaya College, 2010-2013
Christ University, 2008 ~ 2010
PCMB
SSVM, 1996 ~ 2008
Charan Kumar
I'm Charan, I am an enthusiastic quick learner and I know actions are important than just having the knowledge.
My adaptability to any circumstances is one my strengths.
I am curious about the technology and solving problems/issues.
I am good at solving customer issues (Application and Technical) I am proud about my job because I have been receiving very good appreciations from customers. There is definitely a satisfaction in solving the issues in a quickest possible way.
Associate System Engineer • Bangalore, India • [email protected]
Technical Support : Installations, Upgrades, Patching Hotfixes and
add-ons, AWS monitoring : Troubleshooting alarms, Application in
Cloud Support.
Providing Application support for customer issues regarding STEP
Application.
Application support : Recreating customer issues internally,
answering STEP related questions raised by customer. Performing
application health checks.
Working as a publication executive with STIBO STEP MDM using
components STEPnDesign, Auto-pagination and Flatplanner will
produce Catalogues (print catalogues, websites) which also includes
Table buildings and Template buildings.
Graphic Designing : Photoshop, Illustrator, InDesign
Work Experience
Stibo Systems, Associate System Engineer, Jul 2019 ~ Present
Provide technical support to clients users and management.
Resolve complex hardware and software issues in a timely manner.
Hands on experience on AWS and AZURE
Driving project/service delivery
Experience migrating on-site solutions to cloud based offerings, such as AWS & AZURE
Enabing Monitoing set up for AWS & AZURE
Stibo Systems, Technical Support Analyst, Jun 2017 ~ 2019
Develop customer-specific applications and network maintenance plans.
Visit customer site locations and assess infrastructure to develop custom monitoring solutions.
Evaluate network performance and create improvement strategies.
Monitored network performance and uptime and responded quickly to incidents.
Stibo Systems, Publishing Executive, May 2015 ~ Jun 2017
Master Data management for our customers globally, which relates to
Multichannel platform for Product data, Customer/party data, Digital Asset
Management, Ecommerce platforms, Web UI's and Print catalogs.
Part of Print Expert Group Where we train customers regarding STEP Print
Components.
Apart from publishing worked as Application Support analyst Which included solving jira issues regarding STIBO STEP MDM via JIRA issue portal, email,
WEBEX, Call etc.
Also have done multitasking like Data capturing, Content writing, Post
production (publishing files) .
MPS Limited, Graphic Designer, Jun 2013 ~ May 2015
Leading Journal publishing and Web publishing
Worked as Graphic Designer where used Adobe Illustrator, Photoshop and
InDesign for editing low quality images tiff, png etc, Redraw, Re-lable (for illustrator images) and leading and even worked in ad designs and magazine lay-outing.
Skills
Cloud Certified
AWS SysOps certified
Hands on experience on AWS
Hands on experience on AZURE
Cloud computing expertise
Network monitoring
Performance optimization
Analytical
Ticketing proficiency
Problem Solver
Java, sqlplus (dba), Linux and
Windows administration
Strong verbal and written communication skills
Team Player
Effective communicator
Process improvements
Documentation
Worked with 5 teams with better performance ratings every year
Education
Vijaya College, 2010-2013
Christ University, 2008 ~ 2010
PCMB