Work Experience
La Fresh Information Corporation • Product manager
2020 – 2022
• Improved and optimized user flow, user experience by surveying
and collecting information from customer site
• Planned and designed product to fulfil business strategies
• Increased users pay attention to new product by making
promotion videos and flexible function settings
• Coordinated with stakeholder to gather requirement and manage expectations
iCHEF Corporation • Technical Support Eng. / Project manager
2016 – 2019
• Conducted root cause analysis of user flow and user behavior to improve UX of iCHEF app (iOS) and web
• Reduced 2x number of issues/bugs across Asia
• Issues and bugs managed from almost 6,000 restaurant owners in Taiwan and oversea partners
• Supported development and software quality assurance to ensure optimal progress and product stability for end users
• Coordinated with stakeholder to gather requirement and manage expectations
• Set and adjusted project milestones
• Data analysis and decision making by using SQL and Tableau
GKB Security Corporation • Software Project manager
2015 – 2016
• Create, evaluate and iterate user flow, wireframes for mobile app
• Coordinated with clients (Canada, New York) to gather requirements and manage expectations
ASUSTeK Computer Inc • Software Product Specialist
2012 – 2015
• Increased prospective users pay attention to ASUS products on the shelf
• Reduced product maintenance for local sales
• Provide SOP, user guide for local sales to deploy demo unit at worldwide store
Pegatron Corporation • Project Management Engineer
2009 – 2012
• Planning and design PC test plan in factory for quality control
• Coordinated activities of supporting project teams and internal and external development partners