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Definition of Reputation Credits
Chris McKinney
Customer Success Expert • Graham, WA • [email protected]
In the last 20 years, I've helped customers get where they need to go by providing outstanding support in many customer service environments.
- Patience
- Attentiveness
- Clear communication skills
- Knowledge of the Product
- Ability to use positive language
- Acting skills
- Time management skills
- Ability to ‘read’ customers
- A calming presence
- Goal-oriented focus
- Ability to handle surprises
- Persuasion skills
- Tenacity
- Closing ability
- Empathy
- Willingness to learn
Experience
CloudPeeps, 2016-Present
Freelancer
Provided exceptional design and development services to clients all over the US. Jobs varied from websites, to administrative and customer service. 5-star reviews are an average response to my work.
ObserverTab, 2016 - 2018
Developer
We supported school districts both big and small with a software based subscription service. We worked together to bring new features to the software. Provided excellent support for users and administrators. In my time there, I developed a training resource that allows our customers to ask questions of staff and the community of users and select from a large database of support articles to further their understanding of the product.
Business Computer Consulting, 2014 - 2016
General Manager
We supported a small network of 200 local businesses with networking, servers, security, backup, desktop and general technology support. Like a startup, we had lots of opportunity to grow and help customers in new and exciting ways. I was promoted to General Manager and ran the entire operation while the owner moved on to another venture.
Alpine Access, 2013 - 2014
Our group provided software and connectivity support for 5,000 remote employees in the US. I was responsible for providing excellent customer service and updating support articles.
River of Life Fellowship, 2006 - 2013
IT & Net Ops Manager
As the IT & Net Ops Manager I was responsible for all hardware, software and networking for a small business with about 50 employees. Provided all technology support and maintained equipment for three locations along with a TV / Recording studio, retail space, and coffee bar.
Education
Christian Liberty Academy - 2002
INSTE Bible College - 2014-2016
Hobbies
Cooking, Binge Watching, Music, Technology, Camping
Excellent References Available Upon Request
Chris McKinney
Customer Success Expert • Graham, WA • [email protected]
In the last 20 years, I've helped customers get where they need to go by providing outstanding support in many customer service environments.
- Patience
- Attentiveness
- Clear communication skills
- Knowledge of the Product
- Ability to use positive language
- Acting skills
- Time management skills
- Ability to ‘read’ customers
- A calming presence
- Goal-oriented focus
- Ability to handle surprises
- Persuasion skills
- Tenacity
- Closing ability
- Empathy
- Willingness to learn
Experience
CloudPeeps, 2016-Present
Freelancer
Provided exceptional design and development services to clients all over the US. Jobs varied from websites, to administrative and customer service. 5-star reviews are an average response to my work.
ObserverTab, 2016 - 2018
Developer
We supported school districts both big and small with a software based subscription service. We worked together to bring new features to the software. Provided excellent support for users and administrators. In my time there, I developed a training resource that allows our customers to ask questions of staff and the community of users and select from a large database of support articles to further their understanding of the product.
Business Computer Consulting, 2014 - 2016
General Manager
We supported a small network of 200 local businesses with networking, servers, security, backup, desktop and general technology support. Like a startup, we had lots of opportunity to grow and help customers in new and exciting ways. I was promoted to General Manager and ran the entire operation while the owner moved on to another venture.
Alpine Access, 2013 - 2014
Our group provided software and connectivity support for 5,000 remote employees in the US. I was responsible for providing excellent customer service and updating support articles.
River of Life Fellowship, 2006 - 2013
IT & Net Ops Manager
As the IT & Net Ops Manager I was responsible for all hardware, software and networking for a small business with about 50 employees. Provided all technology support and maintained equipment for three locations along with a TV / Recording studio, retail space, and coffee bar.
Education
Christian Liberty Academy - 2002
INSTE Bible College - 2014-2016
Hobbies
Cooking, Binge Watching, Music, Technology, Camping
Excellent References Available Upon Request