In the last 20 years, I've helped customers get where they need to go by providing outstanding support in many customer service environments.
Freelancer
Provided exceptional design and development services to clients all over the US. Jobs varied from websites, to administrative and customer service. 5-star reviews are an average response to my work.
Developer
We supported school districts both big and small with a software based subscription service. We worked together to bring new features to the software. Provided excellent support for users and administrators. In my time there, I developed a training resource that allows our customers to ask questions of staff and the community of users and select from a large database of support articles to further their understanding of the product.
General Manager
We supported a small network of 200 local businesses with networking, servers, security, backup, desktop and general technology support. Like a startup, we had lots of opportunity to grow and help customers in new and exciting ways. I was promoted to General Manager and ran the entire operation while the owner moved on to another venture.
Our group provided software and connectivity support for 5,000 remote employees in the US. I was responsible for providing excellent customer service and updating support articles.
IT & Net Ops Manager
As the IT & Net Ops Manager I was responsible for all hardware, software and networking for a small business with about 50 employees. Provided all technology support and maintained equipment for three locations along with a TV / Recording studio, retail space, and coffee bar.
Christian Liberty Academy - 2002
INSTE Bible College - 2014-2016
Cooking, Binge Watching, Music, Technology, Camping
Excellent References Available Upon Request
In the last 20 years, I've helped customers get where they need to go by providing outstanding support in many customer service environments.
Freelancer
Provided exceptional design and development services to clients all over the US. Jobs varied from websites, to administrative and customer service. 5-star reviews are an average response to my work.
Developer
We supported school districts both big and small with a software based subscription service. We worked together to bring new features to the software. Provided excellent support for users and administrators. In my time there, I developed a training resource that allows our customers to ask questions of staff and the community of users and select from a large database of support articles to further their understanding of the product.
General Manager
We supported a small network of 200 local businesses with networking, servers, security, backup, desktop and general technology support. Like a startup, we had lots of opportunity to grow and help customers in new and exciting ways. I was promoted to General Manager and ran the entire operation while the owner moved on to another venture.
Our group provided software and connectivity support for 5,000 remote employees in the US. I was responsible for providing excellent customer service and updating support articles.
IT & Net Ops Manager
As the IT & Net Ops Manager I was responsible for all hardware, software and networking for a small business with about 50 employees. Provided all technology support and maintained equipment for three locations along with a TV / Recording studio, retail space, and coffee bar.
Christian Liberty Academy - 2002
INSTE Bible College - 2014-2016
Cooking, Binge Watching, Music, Technology, Camping
Excellent References Available Upon Request