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4-6 years
6-10 years
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Active
Active
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
to work in accordance with acceptable standards. Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided. Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions. Customer Service Agent • PT Equdero Layanan Indonesia JulyApril 2022 Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to cus...
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
組織學習推動專員 @遠見天下文化出版股份有限公司2023 ~ Present
・
教學講師、內容編輯、科技教育、零售
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
文藻外語大學
・
華語文教學行銷企劃專員 @阿奇立克日立台灣家電股份有限公司2023 ~ Present
・
Customer Success/ Account Executive / Operation
Within two months
Employed
Full-time / Interested in working remotely
4-6 years
國際企業人材育成中心-國企班
・
日文組
Legal Professional @ESQ2017 ~ Present
・
Within six months
intricacies, and effective dispute resolution. His meticulous approach ensures that clients' rights are not just acknowledged but vigilantly protected, and their interests are steadfastly safeguarded within the boundaries of the law. Empowering Equitable Resolutions in Evictions Within the realm of eviction proceedings, Armando sets himself apart with his empathetic approach. He emerges as a trusted legal ally, adept at balancing the rights of landlords and tenants. He skillfully navigates the intricate landscape of eviction cases with a solutions-oriented mindset. Armando's expertise ensures that due process is meticulously upheld, allowing for fair resolutions that
Employed
Full-time / Interested in working remotely
More than 15 years
University of Florida Levin College of Law
・
Law
Senior Web Manager @Colart2017 ~ 2018
・
Senior Digital Manager / Data Scientist
Within three months
Patxi Gadanon I am a bilingual senior Digital Marketing Manager with more than 20 years’ international experience in digital marketing in B2B and B2C companies in the UK and Spain. I am looking for a challenging senior role in digital marketing ,data analysis or growth hacking helping companies grow their reach and revenue using data to drive strategic decisions. My key skills are strong motivation, initiative and creativity in solving problems arising from busy client-facing environments. I am customer-focused, a good team player and an empathetic and understanding leader. Pamplona, Spain patxigad@gmail
Full-time / Interested in working remotely
More than 15 years
OBS Business School, University of Barcelona
・
Community ManagementDomestic Dynamo @The Maduzia Household2018 ~ Present
・
Data Analyst, Product Manager, Business Analyst
Within one year
Employed
Full-time / Remote Only
10-15 years
University of Illinois at Urbana-Champaign
・
Political Science and Government
Security Engineer @ViewSonic International Corporation2022 ~ Present
・
Security Engineer
Within one year
complex problem-solving, I have consistently sought opportunities to expand my knowledge and skillset. This innate desire to self-explore has nurtured my adaptability, enabling me to quickly grasp unfamiliar concepts and excel in dynamic environments. One of my greatest strengths is my ability to listen patiently and empathetically. I firmly believe in the power of understanding different perspectives and valuing the input of others. By actively considering alternative viewpoints, I have strong collaborations and contributed to the development of innovative solutions. I believe this mindset would greatly contribute to the inclusive and collaborative culture
Employed
Full-time / Interested in working remotely
6-10 years
國立聯合大學 National United University
・
Electronic Engineering
Past
RCA @Home&Hospital2017 ~ Present
・
Within one year
. I am patient, careful, I like to solve problems by myself, I am good at observation, analysis and integration of information, and I have high self-control. Strong adaptability, I can flexibly adjust my thoughts and actions in response to changes in the environment. I'm also empathetic, understanding how others feel, being a good listener, and empathizing with others before taking action. Be cautious in doing things, get used to collecting relevant information before taking action, and make a decision after careful consideration, and will not act rashly. I am a person who can
Unemployed
Full-time / Remote Only
4-6 years
國立嘉義大學
・
外國語言學系應用外語組
Executive
Within one year
10 customers, and had recently strategically pivoted from B2C to B2B. I concluded my successful and impactful 5-year journey in December 2022 with 120Water having grown revenue 15X+, customers 60X+, and employees 13X during my tenure. I am a highly cross-functional, highly curious, and empathetic "business athlete" which allowed me to be successful in several functional area leadership roles during my time at 120Water spanning product | operations | strategic projects | customer success. In addition to my functional area responsibilities, I also teamed with the Co-founder & CEO and the CRO in successfully raising $7M
Employed
Part-time / Interested in working remotely
More than 15 years
Cardiac Monitor Technician @Advent Health Orlando-Palm Coast2021 ~ Present
・
Cardiac Monitor Technician
More than one year
Matthew Watts Contact:Email: [email protected] Adress: 1888 Lake Forest Ln, Orange Park FlHealthcare Worker Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Work Experience Medical Assistant - Banner Health University Medical Center Phoenix Arizona Worked with Ep team in cardiology checking vitals and rooming patients Prepped patient charts for physicians for coming weeks performed 12- lead ekgs OctoberDecember 2022 Cardiac Monitor Technician • Advent Health Orlando-Palm Coast Collaborated effectively with interdisciplinary teams to deliver
Full-time / Interested in working remotely
6-10 years
Cambridge Institute of Allied Health and Technology
・
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Within one month
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
PT Equdero Layanan Indonesia
・
2022 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional