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On
4-6 years
6-10 years
10-15 years
More than 15 years
Offline
Offline
Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
to any team or organization. Daerah Khusus Ibukota Jakarta, [email protected] Work Experience Senior Customer Support Representative • PT Equdero Layanan Indonesia MayMarch 2024 Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals. Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment. Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
Past
營業資深主任 @忠泰集團商場事業2024 ~ Present
・
專案管理、採購/商品管理、事業開發、文案撰寫
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Goldsmiths, University of London
・
Creative and Cultural Entrepreneurship (創意與文化創業)Product Developer @群暉科技 Synology Inc.2023 ~ Present
・
Senior Android Engineer
Within one month
Employed
・
Open to opportunities
Full-time / Interested in working remotely
6-10 years
淡江大學
・
資訊工程
前端工程師 @國泰金融控股股份有限公司(Cathy) - 數數發2023 ~ Present
・
前端工程師 Front-End Developer
Within one month
as three pillar areas, actively invests resources in building big data infrastructure and introduces new technologies. Through cooperation with various subsidiaries within the group, Improve efficiency and create maximum synergy. Cooperate with the designers and product managers to develop according to the team's needs. Able to identify problems in daily work and proactively propose solutions to effectively improve team efficiency. The annual evaluation supervisor gave the highest recognition for my great contributions to the team . 1. Project maintenance and development Responsible projects include: smart investment platform, official website, and Content Management System.
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
中國文化大學 Chinese Culture University
・
廣告
Digital Marketing & Social Media Specialist @PT. Citra Airindo Abadi (Authorized Dealer Hitachi)2018 ~ Present
・
Content Creator、Digital Marketing Specialist、Social Media Marketing Specialist
Within one month
Megawati Digital Marketing Jakarta, Indonesia 5 years of experience in Digital Marketing, with a focus on social media, Google Digital Network, SEM & content creation. I’m a quick learner and hard working, have a strong attention to detail and a passion for beautiful design. An eye for pixel perfection. I enjoy working with people, have a natural ability to identify problems and brainstorm solutions. Pengalaman Kerja Digital Marketing & Social Media Specialist • PT. Citra Airindo Abadi (Authorized Dealer Hitachi) AgustusPresent 5 years of experience in Digital Marketing, with a focus on social media, Google Digital Network
Employed
Full-time / Remote Only
4-6 years
LSPR Communication & Business Institute
・
Digital Media Communication & AdvertisingSenior .NET Developer @VyCore Technologies Sdn.Bhd 2021 ~ 2022
・
Senior .NET Developer
Within six months
Remote Only
6-10 years
SEGI UNIVERSITY
・
Bachelor's degree in Computer Science
IT Support | Graphic Designer | Staf admin @SMK Bhakti Husada Kuningan2014 ~ 2021
・
Graphic Designer
More than one year
atau berkas dokumen pelanggan, Memelihara fasilitas komputer dan server, memperbaiki kerusakan jaringan dan komputer, memperbaiki kerusakan software dan hardware komputer, instalasi pemasangan software dan hardware PendidikanUNIVERSITAS KUNINGAN Sistem InformasiSMK Muhammadiyah Ciledug Kab.Cirebon Teknik Informasi dan Komunikasi (Multimedia) Skills comunication skills Leadership Skills Analytical Skills Creativity Skills Skill Development Problem Solving Skills Identify Problems Friendly Design Graphics Data Analytics Microsoft Office Adobe Photoshop Adobe Illustrator CorelDRAW Kinemaster FILMORA Ulead VideoStudio html + css + javascript PHP CodeIgniter Bootstrap 5 Visual Studio Code Visual Basic NetBeans IDE JAVA MySQL Database Hosting Management PhpMyAdmin Microsoft Visio Languages Indonesian — Fluent English — Beginner
Full-time / Interested in working remotely
6-10 years
UNIVERSITAS KUNINGAN
・
Sistem Informasi
SRE @Pentium Network2020 ~ Present
・
Sr. Engineer
Within six months
code coverage of unit test from 60% to over 90% . D esign CI/CD pipeli ne in CircleCI and develop end-to-end testing flow, that make bug fixi ng finished under an hour from mergin g code to deploying it on production environment . D evelop error detection tool an d integrate it with chatting tools that make us identify problems immediatel y . P rovide users an auto-generated guideline with Swagger/Sphinx . Maintain GitHub Enterprise, CircleCI Enterprise . EducationNational Central University Computer Science and Information EngineeringNational Central University Computer Science and Information Engineering
Employed
・
Not open to opportunities
Full-time / Interested in working remotely
4-6 years
National Central University
・
Computer Science and Information Engineering
Past
Financial Administrator @Kwalito Limited2021 ~ 2021
・
Accounting/Finance/Payroll/Coodinator
More than one year
Peter Wafula Wanyonyi To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accounting/Finance/Payroll/Coodinator City, KE [email protected] Work Experience Kwalito Limited, Financial Administrator, Mar 2021 ~ JulChecked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance. . Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions. . Generated sales tax reports for each operational jurisdictions, monitored bi-weekly payroll and prepared and paid
Unemployed
Full-time / Interested in working remotely
6-10 years
Jomo Kenyatta University of Science and Technology
・
Procurement & Logistics
Telecomunication Tower and Structure Expert @Gord Telecom Towers2019 ~ Present
・
Telecomunication Tower and Structure Expert
More than one year
Hamid Ahmadi Email: [email protected] Mobile:Date of birth: 5 Sep 1984 Place of Birth: Tehran, Iran Over 12 years' experience in telecommunication, transmission tower and substation industry. Excellent interpersonal skills and the ability to communicate effectively. Exemplary problem-solving skills; able to identify problems and Implement corrective processes. Tehran Province, Iran Work Experience Telecommunication Tower and Structure Expert • Gord Telecom Towers NovemberPresent 1 - Develop and prepare engineering designs and drawings from preliminary concepts, sketches, engineering calculations, specification sheets and other data of telecommunication tower Lattice, Guyed mast, Radar and Roof top
Employed
Full-time / Interested in working remotely
10-15 years
K. N. Toosi University of Technology
・
Master of Engineering Civil Engineering EnvironmentalThe Most Lightweight and Effective Recruiting Plan
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Within one month
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
PT Equdero Layanan Indonesia
・
2022 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional