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4-6 years
6-10 years
10-15 years
More than 15 years
Full stack software Develpoer @Avidbots India private Limited2023 ~ Present
・
Software Engineer
Within one month
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Vasavi college of Engineering
・
Bachelor of Engineering
Past
Information Desk Receptionist @West Jefferson Medical Center2014 ~ 2017
・
Customer Service Representative
Within one month
Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases. Patient Care Advocate (PCA) Accredo Specialty Pharmacy FebMarch 2020 • Served as the first point of contact to patients calling to order their prescriptions for home delivery and processed those orders. • Kept meticulous records of all relevant documentation within the EMR system for easy access by healthcare providers. • Consulted with physicians, colleagues, and supervisors to ensure highest level of patient care. • Supported financial goals by accurately processing patient payments, insurance claims, and assisting customers with various billing inquiries. • Safeguarded
Unemployed
・
Ready to interview
Full-time / Remote Only
6-10 years
Jospeh S. Clark Preparatory
・
*Past
Senior Customer Support Representative @PT Equdero Layanan Indonesia2022 ~ 2024
・
Customer Support Lead
Within one month
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
University of Brawijaya
・
Computer Science
Past
Senior Software Engineer @仁寶電腦 Compal2021 ~ Present
・
Cloud Engineer、Project Management
Within one month
interpreted project requirements, and ensured timely project delivery. Additionally, responsible for back-end development and server security. Led and implemented various back-end features using Python API, enhancing security through 2FA and JWT, and integrating third-party features like SendGrid. Conducted testing initiatives using JMeter and executed meticulous unit tests. Led setup and secured Azure infrastructure, deploying services like MySQL, Apache, Nginx, and containerizing applications with Docker for seamless Azure deployment and maintenance. Collaborated effectively with cross-functional teams, including QA, Project Management, Firmware, iOS, and Android, to address and resolve various challenges. Improved
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
國立陽明交通大學
・
生物醫學資訊
Senior Auditor @surya indah sentra gemilang2015 ~ Present
・
Warehouse leader, Admin, warehouse staff, checker
Within one month
tio nicosia Senior staff audit stock controlling A natural problem-solver and lifelong learner, I fuel my creativity with a passion for exploring new ideas and implementing innovative solutions. My motto? 'Why make it hard when you can make it smarter?' When inspiration strikes (often triggered by a well-curated playlist), I delve into a meticulous brainstorming process, generating not just the best approach, but robust backup options for any scenario. I'm a firm believer in proactive planning, meticulously crafting strategies for both grand aspirations and everyday tasks – because, after all, plans are the roadmap to a
Employed
・
Ready to interview
Full-time / Not interested in working remotely
6-10 years
smk yadika tegal alur
・
Akuntansi dan Ilmu KomputerPast
Senior Facebook Ads Manager @Airbnb2023 ~ 2024
・
Senior Facebook Ads Manager
Within one month
Unemployed
・
Ready to interview
Full-time / Remote Only
4-6 years
Bangalore University
・
BCom with Finance and Financial Management Services
Lecturer @Universitas Mandala Waluya Kendari2023 ~ Present
・
Education-related Occupations
Within one month
to language instruction, ensuring students acquire the communication skills necessary for success in economic environments. Conduct assessments, provide constructive feedback, and cultivate an engaging learning atmosphere to promote language development within the specialized domain of economics. Accounting • PT Landipo Niaga Raya DecemberMarch 2022 | Kendari, Indonesia Responsible for the meticulous control of bank accounts, overseeing cash flow dynamics, and preparing comprehensive financial reports on a daily, monthly, and annual basis. Adept at ensuring the timely verification of cash receipts to facilitate on-schedule customer payments, thereby optimizing the efficiency of distribution operations. Integral to the financial planning
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Halu Oleo University
・
English Education
Past
Mobile App Developer @Apple Inc.2014 ~ Present
・
Lead Infrastructure Engineer
Within two months
Vu Nguyen Ngoc Quang Meticulous and organized professional, driven to surpass expectations in every task I undertake. Proficiency lies in meticulous data analysis, strategic development, and innovative problem-solving. Dedicated to contributing to team success by leveraging my skills and knowledge. With a strong work ethic and adaptability, I excel in problem-solving, service delivery, and time management. Utilize my capabilities effectively in assuming the lead Infrastructure Engineer role and driving excellence within the team. Vietnam Work Experience Mobile App Developer • Apple Inc. MayPresent Developed mobile applications using Swift, Objective-C, React-native, Rust
Unemployed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Casino @PAGCOR (Philippine Amusement and Gaming Corporation)2017 ~ Present
・
Casino Security or Table Games Dealer
Within two months
NovemberJanuaryyrs) Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session. Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service. Showcased adaptability by proficiently dealing multiple table games according to casino requirements. Ensured game integrity by meticulously following gaming procedures and monitoring player activity. Increased table game efficiency with effective chip handling and accurate card dealing techniques. Waiter / Bartender • Nirvana Club FebruarySeptemberMonths) Displayed extensive knowledge of drink ingredients, preparation techniques, glassware selection, allowing customers to make informed decisions about their orders. Demonstrated
Employed
・
Ready to interview
Full-time / Interested in working remotely
6-10 years
Lyceum of the Philippines University
・
BACHELOR OF SCIENCE HOTEL AND RESTAURANT MANAGEMENT
Frontend Engineer @Boastack2021 ~ Present
・
Web Developer | Wordpress Developer
Within two months
Nigeria JANUARYPRESENT Collaborated closely with design and content teams to craft visually appealing and responsive websites, resulting in a remarkable 25% increase in user engagement. Implemented cutting-edge SEO best practices throughout development, leading to a substantial 20% surge in organic search traffic for client websites. Engineered and meticulously maintained custom themes to enhance website functionality, resulting in a notable 15% uptick in user interaction and bolstered customer retention. Led the development of a robust eCommerce platform on WordPress, resulting in an impressive 35% increase in online sales within the inaugural quarter. Delivered exemplary technical support
Employed
・
Ready to interview
Full-time / Interested in working remotely
4-6 years
Adekunle Ajasin University
・
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Ability to identify, analyze, and prepare solutions to problems.
Adaptability
Ability to navigate unexpected situations; and keep up with shifting priorities, projects, clients, and technology.
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Within one month
Senior Customer Support Representative at PT. Equdero Layanan Indonesia
PT Equdero Layanan Indonesia
・
2022 ~ 2024
Professional Background
Current status
Unemployed
Job Search Progress
Ready to interview
Professions
Customer Service Representative, Customer Service / Support, Customer Service Manager
Fields of Employment
Hotel, FinTech / InsurTech
Work experience
4-6 years
Management
I've had experience in managing 15+ people
Skills
Languages
Indonesian
・
Native or Bilingual
English
・
Professional
Job search preferences
Positions
Customer Support Lead
Job types
Full-time
Locations
Jakarta, Indonesia
Remote
Interested in working remotely
Freelance
No
Educations
School
University of Brawijaya
Major
Computer Science
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional
Daniel Simamora
Committed and achievement-driven professional with a wealth of experience in the realm of customer support and service. As a seasoned Senior Customer Support Representative, I consistently showcase a proven ability to deliver precise and timely support to both team leaders and agents, thereby ensuring the seamless achievement of organizational targets and performance objectives. My steadfast dedication to ethical procedures and professional judgment empowers me to meticulously identify and address client issues, fostering positive relationships and upholding the highest service standards.
Within my capacity, I have played a pivotal role in cultivating a robust and thriving working environment, ensuring that employees are well-versed in organizational rules and regulations. Collaborating seamlessly with diverse departments, I contribute to the streamlined execution of day-to-day operations, thereby elevating the overall quality of service provided to clients. Acting as a skilled mediator in disputes, I leverage my expertise to sustain client loyalty and satisfaction.
My career is a testament to my unwavering commitment to excellence, and I am poised to bring this dedication, along with my proven track record, to contribute effectively to any team or organization.
Daerah Khusus Ibukota Jakarta, Indonesia
+6285780961402
Work Experience
Senior Customer Support Representative • PT Equdero Layanan Indonesia
May 2022 - March 2024
- Give accurate support to team leaders and agents to facilitate the successful completion of the organization’s targets and performance goals.
- Carefully identify problems that might arise from the client with the use of ethical procedures and professional judgment.
- Build a healthy working environment for the employee while intimate employees with the rules and regulations of the organization in order to enable them to work in accordance with acceptable standards.
- Liaise with other departments to ensure that day-to-day operations run smoothly and to ensure the highest service to the clients provided.
- Use expertise to build strong healthy relationships with clients to maintain the client's loyalty and serves as a mediator between the organization and clients in cases of disputes which may arise in the course of business transactions.
Customer Service Agent • PT Equdero Layanan Indonesia
July 2021 - April 2022
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through live chat and email.
- Acknowledging and resolving customer complaints.
- Maintain product knowledge.
- Keeping records of customer interactions and complaints, and making a follow-up as necessary.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Customer Success Agent • Niagahoster - Web Hosting Unlimited Indonesia
February 2021 - May 2021
- Provide help desk support to Web Hosting users through chats.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to resolve their technical issues.
- Gather customer feedback and share with internal team.
- Assist the Server Admin to monitor server performance.
- Response and check abuse of service (spam/ phishing).
Guest Relations Officer • Grand Kesambi Resort & Villas
October 2019 - November 2020
- Process Guest Check-in and Check-out.
- Maintain Guest Satisfactory with extraordinary services.
- Handling Guest's Complaint and Problem Solving in timely manner.
- Upsell Products and Services to achieve target revenue.
- Night Audit.
- Train New Employee and Trainee.
Guest Service Agent • H-ostel Kuta Bali
November 2018 - September 2019
- Register guests and assigns rooms.
- Accommodates special requests.
- Payment handling.
- Night Audit.
- Up selling services and goods.
- Room Management.
- Process guest check-ins and check-outs.
Employé polyvalent • Più Più - Fastronomie Italienne
July 2018 - October 2018
Cook • Mamabali Spa & Cosmétiques
December 2017 - July 2018
Education
2010 - 2017
University of Brawijaya
Computer Science
Skills
- CRM software
- Microsoft Office
- Zendesk
- Customer Relationship Management (CRM)
- Customer Service
- Customer Satisfaction
- Customer Relations
Languages
- Indonesian — Native or Bilingual
- English — Professional